Parts and Service Sales Representative

at  Sandvik

Sandvik Mining and Rock Solutions
Parts and Service Sales Rep – Kewdale, WA
Our Company and Culture
Sandvik Mining and Rock Solutions is a business area within the Sandvik Group and a global leading supplier of equipment and tools, parts, service and technical solutions for the mining and construction industries. The Sandvik Group has approximately 44,000 employees in more than 150 countries.
We conduct business in a sustainable and responsible manner. To achieve this, we always act in line with our high ethical standards, putting safety first and always showing consideration for the environment and the communities in which we operate. The safety and well-being of our employees and the environment are our core values. Finally, we care about others and build relationships based on honesty, respect and trust.
At Sandvik, we recognise that we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. We are an Equal Opportunity employer and we encourage applications from women and Aboriginal and Torres Strait Islander people.
The role
The Parts & Service Sales Representative (PSSR) is responsible for identifying aftermarket parts and service sales opportunities within an allocated customer base.
The position is responsible for developing, maintaining and growing the allocated customer account relationships through an effective account management process, incorporating the customers’ strategic requirements with value offerings from Sandvik.
The focus is to provide representation to our customers at a higher level, with a greater focus on medium to long term goals, for both our customers’ and Sandvik.

Areas of responsibility

• Identifies aftermarket issues and opportunities and acts as liaison with customer through to completion
• Develop sales opportunities for all aftermarket products for all Sandvik product lines
• Performs gap analysis and strategies on existing fleet to identify sales opportunities
• Maintain CMMS accuracy and compliance.
• Responsible for achievement of agreed targets
• Ensures accounts are in compliance with terms and conditions of sale
• Provide support and assistant following up outstanding debtors
• Liaises between customer and Sandvik on aftermarket issues to ensure all issues are settled in a timely manner
• Predictive parts forecasting through analyzing customer maintenance strategy and planning to ensure parts availability meets customer demand and expectation

Your profile
You will be flexible and self-motivated with exceptional customer relationship skills and well-developed communication skills. You will have a strong understanding of customers business and processes along with business development experience with demonstrated growth results. A high level of intuitiveness, drive and determination to achieve goals and set targets for exceptional levels of customer satisfaction is a key driver in the selection for this position.
Mechanical trade qualification or mechanical aptitude, high competence in computer literacy and systems is essential for this role along with experience with underground Mining. Together with a clear and demonstrable history of high achievement within a Customer support in an Account Management environment. You must have the confidence to work underground and have the capacity to travel up to 40% regionally.
Parts and Service experience would be favourable. A background specific to Sandvik equipment would be a distinct advantage or product knowledge, with Surface or underground experience. Must have a current drivers licence.

What we offer

• Fully maintained Tool of trade vehicle
• 25% Sales Incentive Plan bonus scheme
• Join us for an exciting career with endless opportunities! Our company offers a variety of benefits that will make you eager to start your next adventure.
• Work from the comfort of your own home with our flexible work arrangements and take advantage of our Employee Benefits Program which includes options for salary sacrifice. You’ll also receive a superannuation contribution of 13% on top of your earnings, giving you added peace of mind for your future.
• As a part of our team, you’ll be eligible for our Company Performance Bonus scheme, recognizing your hard work and dedication to the company’s success. Plus, our Length of Service Recognition program highlights our commitment to our employees and rewards their loyalty.
• We understand the importance of work-life balance and provide paid parental leave to support our employees and their families. Our company also offers training and development opportunities to help you grow your skills and reach your career goals.
• Don’t miss out on the opportunity to be a part of our dynamic and rewarding team. Apply now to start your exciting career with us!
• Sandvik is proud to be a Work180 Endorsed Employer for Women. If you would like to know more information about how we are supporting our employees, you can view our policies and benefits on the Work180 website.

Agencies need not apply.
You must have the right to live and work in Australia to apply for this job.
Talent Acquisition Specialist
Zelda Fowkes
zelda.fowkes@sandvik.co

Please refer the Job description for details