Parts Coordination Coordinator

at  Wrtsil

Parts Coordination Coordinator
Wärtsilä is an innovative technology company known for being a forerunner in the Marine and Energy markets. Every day, we – Wärtsilians - put our hearts and minds into turning Wärtsilä’s purpose of enabling sustainable societies through innovation in technology and services into reality. Our ultimate aim is to provide increased value to both our customers and society. New, game-changing ideas and continuous improvement have been part of our DNA since 1834. Together, we can create new business opportunities and more sustainable future that we can all be proud of.
We want to transition the world towards a decarbonised and sustainable future. By pushing the boundaries of engineering and technology, we can make it work. We are always on the lookout for future-oriented talent – want to join the ride?

PARTS COORDINATION COORDINATOR

We are looking for a Coordinator to join our dynamic, customer-service-focused Parts Coordination Management (PCM) Team. The successful candidate must be willing and able to work in Bogota, Colombia, or Santo Domingo, Dominican Republic and must speak English in an advance level, Portuguese is desirable.
The ideal candidate has strong Communication and Customer service skills, SAP knowledge preferable, Logistics experience is bilingual (English/Spanish), has a Bachelor’s or Masters’s degree in a related field.

As a Parts Coordination Coordinator, you will focus on these responsibilities:

• Act as contact for spare parts quotations, orders, deliveries, and non-conformities
• Act as a link between customers and the various departments involved in the spare parts delivery process
• Handle and coordinate quotes and orders according to working procedures and guidelines and local required
• Ensure highest level of quality and response time for quotes and orders
• Ensure quality of spare parts sales documents
• Ensure correct customer master data and handling instructions are used when processing quotations and ord
• Actively follow up quotes with customers before they expire, providing feedback to sales teams and customers
• Actively follow up the order book with the sales team
• Liaise with Sales about the content and terms of the offerings
• Follow up and communicate parts deliveries information accordingly in a timely manner to customers
• Follow up with supply chain of parts deliveries according to agreed process
• Maintain and develop knowledge of customer-specific solutions and needs
• Off-hour support for spare parts (24 hrs service)
• Set up and promote OB follow up meetings with Sales Team
• Fulfill responsibilities in the assigned expertise and ensure the transfer of knowledge within the teams
• Use internal network within the expertise to escalate issues that may arise within the expertise
• Build profitable customer relationships to provide feedback and valuable information
• Work towards Company reputation

TO BE SUCCESSFUL IN THIS ROLE, WE EXPECT YOU TO HAVE:

• Bachelor’s Degree in Bussiness Administration, International Logistics, International Business or related fields.
• Fluency in English
• Fluency in Portuguese Desirable
• Located in Bogota, Colombia or Santo Domingo, Dominican Republic.
• Experience in working in an international environment is seen as beneficial
• Advance knowledge on SAP (Desirable)

As a Parts Coordination Coordinator, you will focus on these responsibilities:

• Act as contact for spare parts quotations, orders, deliveries, and non-conformities
• Act as a link between customers and the various departments involved in the spare parts delivery process
• Handle and coordinate quotes and orders according to working procedures and guidelines and local required
• Ensure highest level of quality and response time for quotes and orders
• Ensure quality of spare parts sales documents
• Ensure correct customer master data and handling instructions are used when processing quotations and ord
• Actively follow up quotes with customers before they expire, providing feedback to sales teams and customers
• Actively follow up the order book with the sales team
• Liaise with Sales about the content and terms of the offerings
• Follow up and communicate parts deliveries information accordingly in a timely manner to customers
• Follow up with supply chain of parts deliveries according to agreed process
• Maintain and develop knowledge of customer-specific solutions and needs
• Off-hour support for spare parts (24 hrs service)
• Set up and promote OB follow up meetings with Sales Team
• Fulfill responsibilities in the assigned expertise and ensure the transfer of knowledge within the teams
• Use internal network within the expertise to escalate issues that may arise within the expertise
• Build profitable customer relationships to provide feedback and valuable information
• Work towards Company reputatio