Parts Manager

at  Image Honda

Position: Parts Manager – Full Time, 40 hours per week
Location: Hamilton, ON (Honda Image)
Job Function: Parts Department
Posted: August 13, 2024

JOB SUMMARY

Queenston Auto Group is centered around fostering a dynamic and collaborative work environment where teamwork, passion, innovation, results, and action are not just our core values but the driving force behind our over 55 years of success. What our employees do truly counts, and we empower them to contribute their unique skills and perspectives to make a meaningful impact. We provide a supportive and inclusive workplace where every team member is empowered to make a difference.
We are seeking a dynamic Parts Manager to join our team at our Honda Image Dealership. Reporting to the Fixed Operations Manager, the Parts Manager, this position is responsible for overseeing of the dealership parts department in its entirety, staff, budget and daily activity with a focus on ensuring positive results in deadlines, productivity levels, and quality standards. Achievement of a reasonable operating profit, customer satisfaction standard, cost control and sales volume targets are required.

QUALIFICATIONS

• Degree, Diploma, or Certification in a related field is desirable.
• 5 years’ experience in the Parts Department, previous warehouse experience, an asset.
• 1-2 years related experience in an automotive environment.
• A valid Ontario G driver’s license is required for this position.

SKILLS, KNOWLEDGE AND ABILITIES REQUIRED

• Excellent communication (written and verbal), interpersonal and motivational skills with an upbeat and engaging attitude.
• Ability to coach and train immediate reports and front-line employees
• Solid team building skills
• Knowledge and practical experience in a GM Parts environment
• Ability to work in a team environment to achieve common goals.
• A professional appearance and presentation to internal and external customers
• Exceptional budget management skills.
• Ability to multitask.
• Strong inventory control knowledge.
• Strong purchasing skills
• Organized and an attention to detail with the ability to anticipate customer needs.
• Ability to manage customer complaints and to solve difficult problems
• High level of integrity and responsibility

• Run a profitable and efficient parts department.
• Adhere to and promote the dealerships marketing efforts to maximize Parts, Accessories, and Tires sales
• Order parts and tools as necessary.
• Accomplish objectives through the use of proper purchasing procedures, inventory control, staff utilization, security, pricing, merchandising, displaying, and advertising.
• Act as an advisor and profit producer.
• Forecast goals and objectives for the department and strive to meet them.
• Prepare and administer an annual operating budget for the parts department.
• Monitor and adjust inventory to minimize obsolescence
• Review and analyze actions regularly to determine how to better utilize time and plan more effectively.
• Handle customer complaints immediately and according to the dealership’s guidelines
• Hire, train, motivate and monitor the performance of all Parts Department employees.
• Direct and schedule the activities of all Parts Department employees.
• Provide technical assistance to Parts Department employees as required.
• Work with the Service Department to ensure a timely turnaround of parts needed for internal jobs/work orders.
• Strive for positive teamwork with all with all other departments.
• Attend Managers’ meetings as required.
• Maintain good working relationship with the manufacturer and suppliers.
• Maintain effective employee relations within and between departments. Council and address employees with attendance or performance problems
• Formally recommend disciplinary action
• Other responsibilities as required by the role and management