Parts Sales - Customer Representative

at  Radius Industrial Works Inc

WHO WE ARE:

Radius is a rapidly growing company serving the tree, landscaping and forestry industries in B.C., Alberta, and the Yukon. We sell and service exclusive equipment that helps our customers keep their fleets up and running in an cost-effective, reliable way.
Our vast expertise and continuous focus on delivering what customers need, want, and value has made us the leader in our industry. Our goal is to earn a “customer for life” - we aim for every interaction with Radius and our team members to be a great experience for the customer.
Radius has a culture where the input and ideas of every team member is welcomed and valued to help solve problems and improve how we do things. Our team members also value the balance of fun and performance in our workplace.
We invest in the development of our people and their capabilities. Our experienced group provides a high level of mentorship, coaching, and training in all key areas of business and operations leadership and management.

• Provide exceptional customer service
• Responsible for facilitating customer needs and requests in a way that is informative, productive and efficient.
• Respond to telephone and email inquiries regarding parts sales or service (2-3 day turnaround time)
• Greet walk-in customers and assist them in finding the parts they are looking for, including answering questions, educating on product usage and providing advice
• Keep abreast of all new products and updates through continuous learning
• Shipping and receiving; including, accurately filling and shipping customer orders
• Maintain adequate inventory levels and minimize obsolete items
• Help maintain customer records and perform data entry tasks
• Locate all parts as requested by customers and/or technicians
• Prepare parts invoices and credit notes for all counter sales and issued parts for all work orders
• Participate in regular inventory cycle counts and assist in maintaining stock