Parts Sales & Service Coordinator

at  Vacutrux Limited

WHO WE ARE

Vacutrux is an environmental vacuum truck builder located in Elmira, Ontario. As a leading manufacturer of mobile vacuum tank systems, we are proud to say we have been building environmental vacuum equipment since 1981. From individual owner operators to large commercial truck fleets, our time proven design is loved by our customers. Vacutrux prides itself on its commitment to quality, customer satisfaction, and technological advancement. On day one employees at Vacutrux can expect to be part of a team that values creativity, collaboration, and continuous improvement. For those who are driven by a desire to make tangible impact in a thriving industry, Vacutrux offers the ideal workplace to grow and succeed.

JOB DESCRIPTION

The Parts Sales & Service Coordinator plays a crucial role in ensuring our customers’ equipment is running and performing to the Vacutrux standard. As part of the sales team this individual will:
· Counter parts sales including phone and email requests
· Troubleshooting hydraulic, electrical, mechanical issues with customers
· Scheduling and billing in-house service work with repair/sales team
· Support Shipping and Receiving department by assisting in the packaging and shipping of materials and parts
· Work closely with receiving department to maintain knowledge of what parts have arrived and are ready for ship out.
· Assisting purchasing department with maintaining minimum inventory values
· Sales order entry and ensuring customer receives the parts/equipment requested on time
· Provide parts quotations to customers in person, email, fax or over the phone upon request
· Answering and giving advice to customers with technical issues, parts and equipment selection
· Scheduling repair appointments for customers with the service department
· Arranging freight with the customer for deliveries
· Keeping current on new products and upgrading equipment/parts knowledge
· Dealing with customer warranties, refunds and credits
Skills the ideal candidate has include:
· 2-3 years of previous sales experience
· Mechanical experience viewed as an asset
· Sales experience in a technical capacity viewed as an asset
· Ability to quickly develop a good rapport with customers
· Enjoys working in a collaborative environment
Job Type: Full Time – Permanent
Position is permanent full-time salary with benefits and employer sponsored RRSP plan Apply by email or in person at 20 Martins LN, Elmira ON
Benefits:
· Dental care
· Disability insurance
· Extended health care
· Life insurance
· RRSP match
· Vision care

Schedule:

• Monday to Thursday 7am-4:30pm, Friday 7am-3pm

Job Types: Full-time, Permanent
Pay: From $55,000.00 per year

Benefits:

• Company events
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Vision care

Schedule:

• Day shift
• Monday to Friday

Work Location: In perso

Please refer the Job description for details