Parts Specialist (Junior)

at  Foremost

We have an immediate opening for a full-time Parts Specialist located in Calgary, Alberta. This position is responsible for managing customer parts requirements for drill rigs and off highway vehicles by strengthening customer relationships.
Reporting directly to the Customer Support Supervisor, this self-starter should have the following requirements and meet the following responsibilities:

QUALIFICATIONS:

• Previous Parts Sales experience considered an asset.
• Heavy duty equipment experience would be considered an asset.
• Parts Technician certificate is considered an asset.
• Previous experience in an industrial or manufacturing setting considered an asset.
• Strong customer service background, particularly in parts, and mechanics.
• Desire to learn and grow within an organization.
• Knowledge of Microsoft Office.
• Excellent organizational, interpersonal, verbal and written communication skills.

• Build and strengthen existing and potential customer relations, with emphasis on long-term relationships
• Respond to customer inquiries quickly and completely, to ensure price and delivery quotations as well as parts orders arrive to the customer when needed
• Follow through to ensure customer satisfaction
• Work closely with the Parts Specialists in a team environment and share their knowledge freely in order to maintain the highest degree of customer service
• Expedite customer backlog
• Provide after-hours parts service , as needed (scheduled)
• Track and follow-up on lost sales
• Additional requirements as directed by Customer Support Supervisor