PAS Team Site Manager

at  RWJBarnabas Health

QUALIFICATIONS:

Required:

• Bachelor’s degree or minimum 3 years of related experience in a healthcare setting

Preferred:

• Previous customer service experience in a healthcare setting preferred

SCHEDULING REQUIREMENTS:

• PAS Manager position - overseeing 4 outpatient locations: Clifton/Bayonne/Newark/West Orange, with home office in Bayonne and expectation to travel to other sites,
• 5 day/week position, all on site
• FT Day

• Ensure appropriate staffing/coverage for PAS team in designated area
• Remedy PAS Customer Service issues in designated area
• Evaluate and manage performance improvement of staff related to audits specific to: Right Provider, Right Insurance, Right Service, Wrong Site, Account Not Pre-Registered, Improper Account Type
• Evaluate and manage performance improvement of staff related to audits specific to: Attending No Charge
• Evaluate and manage performance improvement of staff related to audits specific to: Payment Collection
• Ensure the fulfillment of Available slots with an on-going look ahead to future projections. Implement action plans to optimize book rates, may include evaluating templates, identifying barriers to fill, prioritizing wait lists, etc.
• Evaluate and manage performance improvement of staff related to audits for: Productivity, Extend or Reduce, Cancellations, Follow Ups, etc.
• Evaluate and manage performance improvement of staff related to audits specific to: Productivity Booked Appointments
• Evaluate and manage performance improvement of staff related to Audit - RX on File for Service (at scheduling, at registration)
• Evaluate and manage performance improvement of staff related to Five9 metrics.
• Complete and Maintain tasks in Plan of Care Visual Smartboard
• Attend Clinical/Scheduling Meetings to discuss gaps and huddle with clinical team; implement resolutions and action items
• Relay all necessary template change information the orientation specialist and Assistant Director
• Report all urgent matters directly to the Site Director
• Responsible for all scheduling communication and urgent actions related to the sites of responsibility
• Redirect staff to an Orientation Specialist for Re-education opportunities as needed.
• Attend meetings and represent patient access services in addition to the Assistant Director and Site Directors, where needed
• Maintain Daily team huddles with staff
• Maintain a weekly cross-section meeting with all schedulers at all designated sites to share information and touch base on organization wide impacts
• May serve as Site Administrator for Physician Services site