Pass & Permits Office Administrator

at  Manchester Airport

Date: 10 Jul 2024
Location: Manchester Airport, GB
Company: MAG

Summary

• Pass & Permits Office Administrator
• Based at Manchester Airport
• Permanent role
• Shift pattern, average 40 hours per week on a shift basis.
• Competitive salary & benefits

Why MAG?
At MAG we provide the airport facilities and travel services that people need to connect with the world. As the largest UK owned airport operator, we serve over 60 million passengers a year from Manchester, London Stansted, and East Midlands Airports. With over 270 destinations across the globe, our businesses not only bring people together but also support the prosperity of the regions in which we operate.
Sustainability is one of our core values, and it shapes everything we do. We’re committed to protecting the environment and supporting our local communities. Our programmes include airport and airline decarbonisation, comprehensive education, skills and employment support and community engagement initiatives including volunteering opportunities.
At MAG, we recognise creating a first-class journey for our customers starts by creating a first-class career journey for our colleagues and we are committed to building inclusive environments in which our people can thrive.

You’ll also have access to some great benefits including:

• Flexible and generous company pension plan with various company contribution options (up to 10%) that you can change to suit your personal needs.
• 20 days holiday plus bank holidays (BH) rising to 24 days plus B H after 5 years.
• Free parking on site whilst working.
• Subsidised public transport
• Huge range of company discounts
• Free Virtual GP service, available 24 hours a day, 7 days a week
• Care Concierge service.
• Two volunteering days per year

The role
In this exciting role you will review, audit, approve, process, and issue Airport Identity Card applications in line with the requirements of the UK National Aviation Security Programme. Additionally, the role includes reviewing, auditing, and approving MAN Car Park, and Hackney Licence permit applications in line with MAG operating procedures. The role also involves triaging queries and requests, resolving them at the first point where possible, and escalating to relevant colleagues for resolution as appropriate, whilst maintaining ownership. The goal is to deliver high-quality first point customer query resolution (by any method) and administration.
What will make you successful in the role?
The successful candidate must have a comprehensive understanding of the scope of service of the ID Centre, Compliance, and wider business areas across the Airport and MAG. Attention to detail and accuracy skills are an essential requirement for this role along with a passion for delivering an exceptional customer experience in a regulated customer facing role. They must also be aware of when and how to escalate queries and requests. The role is defined by set standards and practices, and supervision may not always be available for reference. The job holder is expected to make day-to-day decisions independently.
Due to the nature of this role, the successful candidate must have lived in the UK for the past 3 years and be able to obtain a 5-year history check.

Please refer the Job description for details