Passenger Experience Specialist

at  Budapest Airport Zrt

Budapest, Közép-Magyarország, Hungary -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate29 Dec, 2024Not Specified01 Oct, 20241 year(s) or aboveMicrosoft Office,Creativity,Writing,Service Development,HungarianNoNo
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Description:

IF YOU WORK FOR US, YOU WILL FIND AN OPEN, INTERNATIONAL WORK ATMOSPHERE, A DIVERSE AND COHESIVE TEAM WHERE WE ARE ALL COMMITTED TO QUALITY, DEVELOPMENT AND THE BEST POSSIBLE TRAVEL EXPERIENCE!

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OUR REQUIREMENTS:

  • College or university degree in marketing, communication or tourism
  • 1-3 years work experience in customer/passenger care
  • Minimum intermediate level English language usage on daily basis (Hungarian is a must)
  • Excellent knowledge of Microsoft Office
  • Creativity and innovative mindset to enhance service development
  • Be comfortable in overseeing data’s and charts
  • Professional understanding of quality elements of passenger services
  • Ability to communicate appropriately in person and in writing
  • Customer-focused personality

Responsibilities:

YOUR TASKS WILL BE:

  • monitoring the commercial services available at the airport (e.g. business lounges, catering facilities) and checking the quality of services based on specified standards
  • monitoring the value for money of commercial services
  • identification of benchmark areas and monitoring of existing areas based on specified standards
  • carrying out regular mystery shopping
  • recording and analysing data. Defining action plans, and discussing them with the relevant departments
  • continuous liaison with commercial partners
  • handling of passenger feedback
  • passenger management and reporting
  • preparing presentations
  • organising annual training sessions for commercial tenants


REQUIREMENT SUMMARY

Min:1.0Max:3.0 year(s)

Information Technology/IT

IT Software - Other

Other

Graduate

Marketing communication or tourism

Proficient

1

Budapest, Hungary