Passenger Services Manager

at  dnata

WANT TO TAKE YOUR CAREER TO A HIGHER ALTITUDE?

There is nothing quite like the buzz of the Airport and as a leading ground handling business dnata operates across all major airports in Australia, so we get to feel the buzz every day!

• Develop and deliver a client centric, commercially focused operation including management, organisation and coordination of all work areas during day of operations
• Management, monitoring and evaluation of Ground Handling Agreements and Service Level Agreements
• Manage significant stakeholder engagement and consultation to ensure the delivery of a wide range of stakeholder expectations, diverse interests and demands
• In consultation with the management team develop, implement and monitor communication plans, business strategy to drive a customer centric culture
• Develop, implement and control effective rosters and budget management to ensure highly effective, cost efficient and quality business outcomes
• Develop, implement and monitor business processes and standard operating procedures ensuring compliance to industry standards, legislation and dnata Airport Services’ policy and procedures
• Provide quality metrics and reporting on critical business issues
• Drive and embed a positive safety culture within the team focussed on awareness and vigilance.