Passport Office Manager

at  Texas State University

REQUIRED QUALIFICATIONS: APPLICANTS MUST SPECIFICALLY ADDRESS HOW THEY MEET THESE REQUIRED QUALIFICATIONS TO MEET THE REQUIREMENTS OF THE POSITION.

• Must be a U.S. citizen in order to access Department of State systems.

PREFERRED QUALIFICATIONS

• Bachelors degree.
• Strong ability to clearly communicate.
• Strong attention to detail and high organization skills.

JOB DESCRIPTION

The Passport Office Manager oversees the daily operations of the Passport Office at TXST and performs the day-to-day tasks to keep the Office operational. The Passport Office Manager oversees one other part-time facility agent and reports directly to the Director of Education Abroad and Passport Services.

• Develop and keep up-to-date standard operating procedures for the Passport Office to ensure compliance with Department of State regulations.
• Supervise and provide up-to-date training for the part-time facility acceptance agent.
• Maintain operations for the Passport Office, such as maintaining the website, maintaining the booking website, keeping supplies on order, etc. working within the budget given.
• Coordinate marketing services for the Passport Office.
• Review applications and documents for completeness, collect fees, sign, and execute documents for passport applications or renewals.
• Complete transmittal documents and prepare documents for shipping.
• Ensure that all mail goes out by the end of the day to comply with Department of State regulations, which may include driving to the closest USPS drop-box to drop the mail.
• Retain records for up to 24-months using a secure, record retention process.