Pathology IT Security Specialist

at  Frimley Health NHS Foundation Trust

KEY TASKS & Responsibilities: Core Function To provide specialist support for BSPS IT System infrastructure software and hardware problems. This will involve communicating technical issues to non-technical staff and owning the problem through to satisfactory resolution for the user. The post holder will, as part of a team, be responsible for providing a high degree of customer service for all support queries and adhere to all service management principles. Refer incidents to or take guidance from the Server Manager where appropriate given the severity or technical complexity of the incident.
To take a hands-on role in resolving issues and troubleshooting. To be a member of the Pathology IT on-call team on a rota basis for support outside of normal working hours, and to assist colleagues who are on call if required. To work out of hours during system upgrades or during major system failures if required. To work flexibly to meet users requirements.
To undertake technical system administration and maintenance tasks on a daily basis or frequency as required to ensure the ongoing and smooth running of IT systems and services. To monitor the performance of the service and provide assistance in the preparation of reports for Trust management boards To ensure that the service is compliant with NHS and local Trust IT standards. To update the Trust IT Asset register for systems (hardware and software details) when equipment is installed, upgraded, moved or disposed of in line with Trust IT Policy. To update system and service IT documentation as required.
Assist in the maintenance of a knowledge base of procedures and solutions to commonly reported faults. To act on system security as directed by senior members of the team and implement them. Financial Management Responsible for the proper and safe use of IT equipment by users; responsible for expensive IT equipment and software / Installation, repair and maintenance of Digital Services equipment. Communication and Working Relationships Develop and maintain relationships with other technical teams within the Digital Services department, and peer organisations within the local health community, to ensure a consistent and co-ordinated service for the Trust and its business partners.
Develop and maintain relationships with suppliers and ensure robust processes are established for support and supply contracts. Policy and Procedures Makes proposals on Digital Services systems, reports and training policies. E.g. The use of different equipment/software/web technology, reporting methods, training practices which have an impact on own and other areas.
To assist in planning and designing IT projects such as new systems Assist the Server Manager to develop the IT Infrastructure to improve technical capability and capacity To contribute to the development of adequate support arrangements for all designated systems. This may include a review of documentation, preparation of documentation, and/or contribution to the development of technical solutions and evaluation of new solutions. To keep abreast of new technology and best practice in IT Infrastructure and to contribute towards the improvement and development of all standards, procedures and quality control mechanisms. Staff Leadership and Management Acts as a coach and mentor and technical escalation point in all areas where they are considered a subject matter expert, providing expert-level knowledge and peer-level review in respect of issue resolution, standards, design, best practice, delivering quality and reference target architectures.
Working in partnership with senior staff to advise on possible future directions and to operate in an advisory capacity to any proposals. Post holder will support development and delivery of specialised training to end users across FHFT. Championing and supporting End User Computing, Modern Desktop, & up-to-date cloud technologies Operating in a technical advisory capacity, to carry out analysis on complex projects, and provide root cause analysis as required. Provide and maintain an appropriate business level documentation repository for review and guidance by peers and IT Service desk for troubleshooting, assistance and supporting end users.
Educate teams and other IT staff as necessary in skills, policies or processes in adopting a continual service improvement approach. Communications and Working Relationships To develop good and effective working relationships with colleagues within Digital Services and the wider Trust. To act as a technical resource and assist in training and development of members of the technical staff and users, to participate in training as required General Achieve and demonstrate agreed standards of personal and professional development within agreed timescales. Work effectively in own team and as part of the whole organisation.
Prioritise, organise and carry out own work effectively. Any other duties, which may be requested by the manager to facilitate the smooth running of the department. This job description is not exhaustive and can be altered in consultation with the post holder. The Trust is an equal opportunities employer.
The post holder is at all times expected to promote and implement the Trusts equal opportunities policies. The post holder is responsible for the management of risk in all the areas for which s/he is responsible. S/he is also responsible for ensuring compliance with the Trust’s Health and Safety Policy. The post holder must ensure that duties are carried out in accordance with health and safety regulations.
The post holder should not endanger the health and safety of him/herself or others whilst at work. The post holder must ensure that duties are carried out in accordance with health and safety regulations. The post holder should not endanger the health and safety of him/herself or others whilst at work. As an employee, you also have a duty to take reasonable care of your own health and safety.
This includes ensuring that you are aware of and follow all Trust health and safety and infection control procedures relevant to your work and participate in relevant mandatory training and annual infection control updates. You will be expected to consistently follow high standards of infection control practice and this includes hand cleansing and aseptic techniques for clinical staff. Employees who come into contact with vulnerable adults or children and their parents during the course of their normal duties need to be aware of their responsibility to safeguard and promote the welfare of children, young people and vulnerable adults. You are required to comply with and maintain awareness of the Trusts Policies relating to Equal Opportunities.
You are required to comply with and maintain your awareness of the Trusts Policies and procedures relating to the Freedom of Information Act 2000 and the Data Protection Act 1998

Please refer the Job description for details