Patient Access Clerk

at  Liverpool University Hospitals NHS Foundation Trust

The post holder is responsible as part of a team for providing a dedicated and comprehensive administration and reception service for patients and the public within the Trust. The post holder will act as the first point of contact for all enquiries from internal and external customers at all levels. In carrying out their duties, the post holder will work to defined departmental procedures to maximise effective use of clinic capacity and help ensure that the Trust meets local and national waiting time and booking targets. The post holder will undertake reception duties in a pleasant, tactful and understanding manner, communicating professionally and effectively with patients, visitors and clinical personnel.
The post holder will deal with patients and visitors, who at times may be distressed, in a sensitive and caring manner. A significant responsibility of the role is to accurately record information using relevant Trust paper and computer based systems. It is essential that the post holder should exercise initiative commensurate with the role and ensure that confidentiality is maintained at all times

Please refer the Job description for details