Patient Access Coordinator-UPMC Mercy, Vision Insititute

at  UPMC

University of Pittsburgh Physicians is hiring a full-time Patient Access Coordinator to support the Vision Institute located at 1622 Locust Street Pittsburgh, PA 15219. This role will primarily work Monday through Friday 8:00am-4:30pm (or 7:30am to 4pm) and weekends during Mission of Mercy Event or any other community outreach event. Travel to satellite office depending on patient’s needs may be required

• Present self in a positive manner reflected by personal attire and etiquette.
• Monitor quality in all pre-registration/scheduling functions. Role model flexibility and excellent customer services.
• Provide input on assessing / monitoring / evaluating staff development and educational needs.
• Maintain flexible schedule to meet needs of department.
• Exhibit integrity, courtesy, and respect for others.
• Perform accurate patient pre-registration.
• Remain flexible to ensure processes and services to meet and exceed their customer’s expectations.
• Participate in the collection and communication of data pertaining to the needs of the patient and the department.
• Relay/confirm pre-testing instructions with patients.
• Maintain professional, pleasant and effective communications both internally and externally.
• Schedule appointments for services based on department and patient needs. (more staff level)
• Promote the Practice’s image and maintain a positive and helpful attitude toward employees, physicians, visitors, and the community to enhance the Practice’s reputation as a health care center.
• Function as a resource in the integration process with UPMC and all ongoing computer system issues
• Preceptor for all new employees.
• Demonstrate cost consciousness through efficient use of time, materials, staff, equipment, supplies, and available resources.
• Maintain confidentiality of Practice’s information with no infractions.
• Establish and maintain a good rapport and cooperative relationship with the medical staff, co-workers, supervisors, and all other customers.
• Collaborate with the Manager with screen development, documents, and reports, including data.
• Contribute to the efficient operation and supervision of the department.
• Completion of High school or GED required.
• Prefer Associate degree.
• 2 years of minimum computer, analytical, and pre-registration/admission skills.
• Require Medical terminology and third party health care coverage experience.
• Prefer training experience.
• Excellent interpersonal, written and communication skills.
• Work productively with minimum supervision.
• Able to work well under pressureLicensure, Certifications, and Clearances:
• Act 34
  UPMC is an Equal Opportunity Employer/Disability/Veteran
  UPMC has a Center for Engagement and Inclusions that is charged with executing leading-edge and next- generation diversity strategies to advance the organization’s diversity management capability and its national presence as a diversity leader. This includes having Employee Resources Groups, such as PRIDE Health or UPMC ENABLED (Empowering Abilities and Leveraging Difference) Network, that support the implementation of our diversity strategy