Patient Access Director

at  Baylor Scott White Medical Center Sunnyvale

Manage the daily operations of a Patient Access department to effectively implement process improvements and ensure the safe, timely, accurate processes of patients through the Patient Access flow. Supervises and coordinates activities of workers engaged in calculating, posting, and verifying duties to obtain and record financial data for use in maintaining accounting and statistical records. Ensures excellent customer service from all patient registrars. Compiles composite reports from individual reports of subordinates required by management of government agencies. Determines work procedures, prepares work schedules, and expedites work flow. Assigns duties and examines work for exactness, neatness, and conformance to policies and procedures.

• Demonstrates the ability to direct and coordinate the patient accounting function in order to consistently produce accurate bills which are paid in a timely manner.
• Consistently manages staffing activities in areas of responsibility. This includes documentation and identification of needs, selection of staff, wage/salary activities, orientation and training. Grow/Mentor supervisors and ensure staff engagement and commitment to strategy, mission and goals. Communicate proactively and positively with direct supervisor to ensure personal growth in knowledge and skill set.
• Monitors activities continually with collection agencies, insurance companies, Admitting, Health Information Management Services, Information Systems, patients and physicians; coordinates operation and recommends corrective action, as appropriate.
• Effectively utilizes and understands the departmental computer system in order to realize its optimal potential and to be able to evaluate and answer staff member questions regarding the mechanics of the system.

Implement process improvement initiatives as directed and needed to achieve both and Client goals. Continuously focused on meeting metrics and proactively identifying areas of opportunity by working collaboratively, professionally and fostering positive relationships with both internal and external peers.
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- Demonstrates tact and diplomacy when setting patient accounts and responding to physicians’ requests to discount patient bills; follows established hospital guidelines.
- Works effectively with auditors in locating various patient bills as required; demonstrates cooperation and responsiveness.
- Maintains a current awareness of third-party reimbursement regulations and contractual arrangements with HMOs and PPOs.
- Promotes good staffing practices by maximizing the utilization of human resources; forecasts and anticipates the personnel needs of the department with regard to fluctuations in the projected workload; holds staffing at a functional minimum; effectively employs part-time help.
- Organizes the department in a manner that is consistently responsible to patient/customer needs.
- Consistently demonstrates good organizational skills in the routine accumulation of statistical information and reports it to the Chief Financial Officer (CFO) in an accurate and timely manner.
- Effectively coordinates the Patient Accounts function with Accounts Receivable, Admitting, Health Information Management Services and Nursing departments on a routine basis.
- Effectively maintains all required records for the department; demonstrates good organizational skills.
- Continually works toward establishing an environment within the department which reduces the “paper shuffle” through increased use of computer technology and more effective methods of activity consolidation.
- Demonstrates the ability to devise more efficient methods and systems for getting the work done in the department; reduces the use of time and effort to an effective minimum; institutes changes in techniques and procedures as necessary.

REGULATORY REQUIREMENTS:

• Bachelors Degree in Business or related field, or the equivalent combination of education and/or experience.
• Five or more years of previous hospital experience in all aspects of business office functions.
• Knowledge of Joint Commission (JCAHO) and state regulations for both acute and skilled nursing facilities.
• Ability to work with physicians in a collaborative manner.

LANGUAGE SKILLS:

• Ability to read and communicate effectively in English.
• Additional languages preferred.
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  Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship

• Demonstrates the ability to direct and coordinate the patient accounting function in order to consistently produce accurate bills which are paid in a timely manner.
• Consistently manages staffing activities in areas of responsibility. This includes documentation and identification of needs, selection of staff, wage/salary activities, orientation and training. Grow/Mentor supervisors and ensure staff engagement and commitment to strategy, mission and goals. Communicate proactively and positively with direct supervisor to ensure personal growth in knowledge and skill set.
• Monitors activities continually with collection agencies, insurance companies, Admitting, Health Information Management Services, Information Systems, patients and physicians; coordinates operation and recommends corrective action, as appropriate.
• Effectively utilizes and understands the departmental computer system in order to realize its optimal potential and to be able to evaluate and answer staff member questions regarding the mechanics of the system