Patient Access Officer - Reservations

at  Cleveland Clinic London

Our vision is to be the best place for healthcare anywhere and the best place to work in healthcare.
We believe that every life deserves world class healthcare.
Job Summary
Salary: £27,000
Hours: Shifts allocated between the hours of 8:00am to 6:00pm Monday - Saturday (37.5 hours per week)
Location: 40 Grosvenor Place, London, SW1X 7AW (on-site only)
Contract: Permanent
What are we looking for?
Cleveland Clinic London are looking to recruit a Reservations Officer to join our Patient Access Team. You will be supported by the Reservations Senior, and will be responsible for all day case and inpatient scheduling and bed management activity.
You will be responsible for the accurate and timely collection of all demographic and financial data required prior to the patient admission to CCL. You will need to have a working knowledge of all types of day case and inpatient scheduling across the various clinical areas of the hospital and will be an excellent communicator and adaptable team player who enjoys the challenges of delivering excellent customer service in a busy hospital environment.
What makes us different?
Cleveland Clinic London offers a brand-new high-acuity environment with the very latest equipment, where caregivers are encouraged to grow their expertise across multiple specialties, and in collaboration with expert clinicians. Our Mission, ‘Caring for life, researching for health, and educating those who serve’, assures our unwavering commitment to professional development.

What will your duties include?

• Accurately and efficiently schedule all day case and inpatient hospital bookings
• Work proactively and collaboratively to ensure that all outstanding Reservations work queue items are dealt with in a timely manner
• Ensure all day case and inpatients are contacted and booked in accordance with case order timescales
• Collect accurate and complete demographic and financial details
• Liaise with insurance companies and other payers to ensure relevant authorisation is in place
• Provide cost estimates to self-pay patients
• Ensure incomplete bookings are forwarded to the pre-registration work queue for completion (demographic and financial information)
• Liaise with relevant clinical departments on a daily basis to ensure bed availability for all booked patients
• Communicate effectively with other relevant clinical departments within the hospital to deliver a seamless patient journey in all cases
• Cross train across all areas of Patient Access
• Follow hospital and department policies and procedures with special attention to attendance and punctuality, confidentiality, dress code and display of ID badge
• Complete mandatory education and training in order to maintain organisation and department specific competencies and requirements
• Other duties as assigned

What we need from you?

• Minimum GCSE /High School Diploma or equivalent
• Proven record of experience in a hospital Reservations/Theatres environment including scheduling and bed management preferred
• Experience of patient bookings via hospital computer software
• Computer proficiency in Microsoft Office, Excel, Word etc.
• Outstanding customer service, communication, confidentiality and interpersonal skills

Who we are?
Cleveland Clinic is one of the leading providers of specialised medical care in the world, providing clinical excellence and superior patient outcomes for almost 6 million patient visits per year across more than 200 locations. We employ over 80,000 caregivers worldwide and continue to drive innovation in healthcare.
With over 100 years of history, our “Patients First” philosophy is at the heart of everything that we do.
If you would like to know more, please email recruitment@ccf.org.
Applicant shortlisting and interviews may take place whilst the advert is live, so it may close sooner than expected - please submit your application as soon as possible. Due to the volume of applications, we are not always able to provide individual feedback.
Disclosure and Barring Service (DBS) Check
This role may be subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order (as amended) and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (DBS) to check for any previous criminal convictions.
“Let’s deliver World Class care together!”
As an equal opportunities employer, we aspire to work together to promote a more inclusive work environment, which represents our commitment to celebrate diversity.
CCL is committed to applying its Equal Employment Opportunity/Workforce Diversity and Inclusion Policy at all stages of recruitment and privileging. Shortlisting, interviewing and selection will always be carried out without regard to any Protected Characteristics. When aware of the need to do so and when required, CCL will make reasonable adjustments to its arrangements for interviews and to conditions of employment/engagement for disabled applicants to ensure, so far as practicable, that they do not place such applicants at a substantial disadvantage in comparison to non-disabled applicants

• Accurately and efficiently schedule all day case and inpatient hospital bookings
• Work proactively and collaboratively to ensure that all outstanding Reservations work queue items are dealt with in a timely manner
• Ensure all day case and inpatients are contacted and booked in accordance with case order timescales
• Collect accurate and complete demographic and financial details
• Liaise with insurance companies and other payers to ensure relevant authorisation is in place
• Provide cost estimates to self-pay patients
• Ensure incomplete bookings are forwarded to the pre-registration work queue for completion (demographic and financial information)
• Liaise with relevant clinical departments on a daily basis to ensure bed availability for all booked patients
• Communicate effectively with other relevant clinical departments within the hospital to deliver a seamless patient journey in all cases
• Cross train across all areas of Patient Access
• Follow hospital and department policies and procedures with special attention to attendance and punctuality, confidentiality, dress code and display of ID badge
• Complete mandatory education and training in order to maintain organisation and department specific competencies and requirements
• Other duties as assigne