Patient Access Rep, Emergency Services Bayonne

at  RWJBarnabas Health

Req #: 0000168911
Category: Clerical / Administrative Support
Status: Full-Time
Shift: Evening
Facility: Jersey City Medical Center
Department: Emergency Services Bayonne

QUALIFICATIONS:

Required:

• High School Diploma

Preferred:

• Customer service experience
• Minimum of 3 years Patient Access experience
• Knowledge in all aspects of registration, Non-Federal and Federal billing regulations, and state programs such as Charity Care Medical terminology and computer skills

SCHEDULING REQUIREMENTS:

• Shift- 3:00pm-11:00pm
• Monday- Friday with every other weekends/holidays
• Full Time

Provides excellent customer service to all patients, colleagues and other external and internal customers.
Interviews patients, family members and other responsible parties to gather pertinent demographic and financial information, for scheduling, pre-registration and/or registration based on assigned work.
Obtains and accurately documents all demographic information.
Obtains insurance information and initiates the verification process via third party clearinghouse.
Completes verification of coverage of all insurances and financial clearance activity has been completed.
Meets and exceeds department goals including accuracy, point of service collections and productivity
Ensures all required forms are provided, reviewed, properly explained and signed by the patient or an approved person on behalf of the patient
Informs patient of financial responsibility and collects appropriate dollar amount for services to be rendered; issue receipt and completes daily reconciliation of all cash collections
Provide back-up support to hospital cashier and complete cashier functions, as assigned
Completes Medicare Questionnaire on all patients that are eligible
Responsible to review all work queues daily and take the required actions to update the information, correct errors and ensure that the account is accurate for billing
Responsible to place patients in the appropriate bed and maintain the accuracy of the bed board system by tracking bed assignments through bed tracking system and to ensure timely and appropriate movement of patients within the hospital; as assigned
Demonstrates proficiency in the entire pre-admission, registration, and financial clearance processes
Demonstrates a high level of efficiency, accuracy and productivity.
Verifies accuracy of patient demographic information to avoid duplicating a medical record
Follows department procedures when a duplicate medical record assignment is made
Complies with organizational policies on Advance Directives and Patient Rights
Provides patients with all regulatory documents, obtain required signatures, and witnesses all patients signatures
Maintains department productivity by asking for additional duties when patient flow permits
Makes customer needs a priority. Provides direct observation of the customer service being performed by other organizational members and reports issues to the supervisor/director
Demonstrates initiative and motivation in role; proactively identifies and resolves problems in an appropriate manner and escalates issues to leadership when necessary
Reflects commitment to building a supportive work environment and maintains a positive attitude
Works closely and professionally with nursing and ancillary departments to foster a team environment
Participate in training through the development of training tools, presentations at department in-services or staff meetings, or through the training of registration staff outside of the patient access department