Patient Access Rep II

at  RWJBarnabas Health

Req #: 0000175346
Category: Billing/Collections/Registration
Status: Per Diem
Shift: Day
Facility: RWJ Hamilton
Department: Emergency Dept Access Service

QUALIFICATIONS:

Required:

• High school graduate or equivalent
• Requires typing skills, medical terminology, office procedures

Preferred:

• Data entry and customer service experience
• Excellent communication and interpersonal

SCHEDULING REQUIREMENTS:

• Per Diem - Day

Maintains accurate Master Patient Index and guarantor files
Identifies and reports any duplication of the MPI to the Senior Registrar
Consistently collects co-payments from patients and receipts appropriately
Complies with our policies on Advance Directives and Patient Rights
Provides patients with all regulatory documents, obtains signatures, and witnesses all patients signatures with their own
Copies and attaches appropriate documents (insurance cards, personal I.D., scripts, referrals, etc.) to the face sheet for retention in the Patient Accounts Department when available
Actively directs efforts toward efficient use of time.
Makes customer needs a priority
Verifies accuracy of patient demographic information so to avoid duplicating a medical record.
Performs unit courier services as required
Demonstrates proficiency in following emergency notification procedures per policy.
Demonstrates initiative and motivation in role; proactively addresses issues; identifies and resolves problems in an appropriate manner
Keeps noise levels at desk at a minimum
Is flexible and responsive toward needs of department and assists in every way to meet patient care needs
Actively assist in the orientation and preceptorship of new employees
Demonstrates proficiency in navigating all computer programs based on job function
Participates in workgroups and in-services; makes positive contributions
Interacts with patients and families in an empathetic, caring manner; acts as patient advocate.
Works collaboratively with all healthcare professionals
Demonstrates telephone courtesy and initiative in addressing concerns of caller
Work environment is organized, medical records are in proper location; patient confidentiality consistently maintained
Attends 100% of quarterly hospital-wide staff meetings and 80% of unit-based staff meetings.
Recognized as an advocate for teamwork
Assists in the throughput of patients within the department
Uses proper body mechanics in the care of patients when necessary
Obtains upon employment and maintains unit/department competencies and standards.
Contributes toward improving cost effectiveness and productivity