Patient Access Representative 1 - PBC

at  Franciscan Missionaries of Our Lady Health System

Responsible for accurately registering patients in EMR including validating patient information, verification of insurance coverage, collection of required payments and ensuring the patient’s experience is best in class. Responsible for understanding and compliance of state and federal regulations related to hospital registrations.

• Customer Service/Patient Flow
• Accurately and efficiently registers patients in Epic; monitors and manages the flow of patients through the clinic utilizing initiative to ensure the patient experience is best in class.
• Monitors patient schedules and reviews accounts to determine the patient’s financial responsibility on account balance and arranges payment plans to collect. Assists patients with access to government and community resources to enhance their access to health care services.
• Works closely with physicians, nurse practitioners and nursing staff to ensure that referrals to other providers/services/facilities are completed in accordance with payor requirements in a timely manner.
• Facilitates the patient’s access to information including but not limited to MyChart access.
• Accurately updates patient’s records as needed.
• Accurately enters and updates charges as necessary.
• Clinic Operations
• Actively supports clinic, hospital and health system initiatives related to improvement in the day-to-day operations.
• Manages cash in accordance with established policies and procedures to ensure that payments are accurately credited to the patients’ accounts and cash is maintained in a secure manner.
• Meets site collection goals.
• Performance Excellence
• Actively supports the organizations performance excellence initiatives.
• Performs duties in a manner that results in improved patient outcomes and patient satisfaction scores.
• Actively supports the organizations Culture of Excellence utilizing initiative to make suggestions that would improve the patient’s experience and the environment of care.
• Provides quality training and orientation for other Team Members when assigned.
• Other Duties as Assigned
• Performs other duties as assigned or requested.

Experience: 6 months relevant experience (customer service, billing, registration, finance, or accounting) in medical office, hospital setting, or insurance office. Bachelor’s degree substitutes for required experience.
Education: High School or equivalent
Special Skills: Professional demeanor, excellent customer service skills, ability to multi-task, critical thinking, demonstrated computer literacy, ability to learn and demonstrate proficiency in Epic during the introductory period.
The Franciscan Missionaries of Our Lady Health System is a leading health care innovator in Louisiana and Mississippi. We bring together outstanding clinicians, the most advanced technology and leading research to ensure that our patients receive the highest quality and safest care possible.
This commitment is grounded in a history that is more than 100 years old, but reflected today by our strategic vision of transforming healthcare through superior performance and excellent patient care.

In the last fiscal year, Franciscan Missionaries of Our Lady Health System had:

• 1,747 Licensed Beds
• 65,322 Discharges
• 44,592 OR Procedures
• 10,827 Full Time Employees
• 331,360 Inpatient Days

• 1,915 Active Medical Staff229,296 Emergency Visits

• As a nonprofit, mission-focused Catholic healthcare ministry, we give special attention to our citizens who are most in need. During the most recent fiscal year, we provided more than $39 million in unreimbursed care and community support to the underprivileged.
  Our health system is one of the largest in Louisiana, with hospitals, clinics and physicians located throughout Louisiana and in Mississippi. In fact, we provide care to almost half of Louisiana’s citizens, and serve in Mississippi’s largest metropolitan area. Because of our size and the partnerships we have with other local organizations, we are able to pool our resources and share cost and service efficiencies and learn from each other, thereby accelerating our ability to improve care and solve challenges.
  Since our founding in Monroe, Louisiana in 1911, we have been blessed by the guidance of the Franciscan Sisters. Through their guidance and steadfast example, we have committed to assure that we perpetuate their healing ministry for another hundred years. It is a noble purpose we strive to fulfill every day.
  Headquartered in Baton Rouge, Louisiana, we serve patients across Louisiana and Mississippi through a network of hospitals, clinics, physicians, elderly housing and integrated information system. Our health system has partnered with the State of Louisiana as it transforms its healthcare delivery system. The partnership includes inpatient acute care and primary care delivery in Baton Rouge and Bogalusa.
  Following in the footsteps of our founders, the Franciscan Missionaries of Our Lady, our team members and physicians are called to provide high quality care and compassion to all people, especially those most in need.
  As we look to the future of our healthcare ministry, we chart our course by “going where we are called.”

• Customer Service/Patient Flow
• Accurately and efficiently registers patients in Epic; monitors and manages the flow of patients through the clinic utilizing initiative to ensure the patient experience is best in class.
• Monitors patient schedules and reviews accounts to determine the patient’s financial responsibility on account balance and arranges payment plans to collect. Assists patients with access to government and community resources to enhance their access to health care services.
• Works closely with physicians, nurse practitioners and nursing staff to ensure that referrals to other providers/services/facilities are completed in accordance with payor requirements in a timely manner.
• Facilitates the patient’s access to information including but not limited to MyChart access.
• Accurately updates patient’s records as needed.
• Accurately enters and updates charges as necessary.
• Clinic Operations
• Actively supports clinic, hospital and health system initiatives related to improvement in the day-to-day operations.
• Manages cash in accordance with established policies and procedures to ensure that payments are accurately credited to the patients’ accounts and cash is maintained in a secure manner.
• Meets site collection goals.
• Performance Excellence
• Actively supports the organizations performance excellence initiatives.
• Performs duties in a manner that results in improved patient outcomes and patient satisfaction scores.
• Actively supports the organizations Culture of Excellence utilizing initiative to make suggestions that would improve the patient’s experience and the environment of care.
• Provides quality training and orientation for other Team Members when assigned.
• Other Duties as Assigned
• Performs other duties as assigned or requested