Patient Access Representative

at  Cayuga Health System

PATIENT ACCESS REPRESENTATIVE

Cayuga Health and its affiliates are the region’s leading healthcare system and most trusted providers of integrated health services, empowering our people in our mission to equitably improve the well-being of the communities we serve. Our commitment to providing extraordinary healthcare begins with our team of extraordinary professionals who are continuously discovering clinical innovations and enhancing access to the most up-to-date facilities, equipment, technologies, and research protocols. Cayuga Health’s commitment to our employees includes competitive compensation, comprehensive employee benefits programs, and the opportunity to explore and build a career in healthcare through our many professional development programs.
Schuyler Hospital is hiring for a Patient Access Representative. As a Patient Access Representative, you play a critical role in ensuring quality patient care, and world-class customer service by greeting and assisting patients, managing appointments, maintaining accurate records, and providing essential administrative support.

REQUIRED SKILLS AND EXPERIENCE:

• Education: High School Graduate or equivalent

PREFERRED SKILLS AND EXPERIENCE:

• Vocational school preferred
• Experience: Registration and clerical experience preferred, but not required

PHYSICAL REQUIREMENTS:

• The physical demands of position include; vision, hearing, repetitive motions and environment.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position without compromising patient care.

LOCATION AND TRAVEL REQUIREMENTS:

• Onsite
  Cayuga Health System and its affiliates are committed to treating all patients, providers, staff and volunteers equitably and with dignity, ensuring the highest levels of safety, care and respect, and striving to recognize and overcome biases and policies that contribute to disparities in healthcare access, equitable care and positive health outcomes for all.
  We are proud to be an Equal Employment Opportunity employer, supporting the growth and health of our employees and community by embracing the rich diversity, needs and circumstances of all peoples and prioritizing opportunities to build a diverse and inclusive workplace. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable protected characteristics.
  If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, please contact the Cayuga Health Talent Acquisition team at talentacquisition@cayugahealth.org

• Greet and register patients, ensuring a welcoming and professional environment.
• Manage efficient patient check-in and check-out processes, minimizing wait times and optimizing patient flow.
• Perform clerical duties, including answering telephones, scheduling patient appointments electronically, verifying insurance, and handling forms, letters, and collections as appropriate.
• Facilitate clear communication between patients, their families, providers, and staff to ensure all needs are met.
• Provide coverage at Ovid Clinic or Schuyler Hospital as required, with flexibility to work evening or night shifts when needed.