Patient Access Representative

at  Childrens Hospital Colorado

QUALIFICATIONS

• EDUCATION – High School Diploma or equivalent.
• EXPERIENCE – One year of administrative and customer service experience in an office or clinical setting.
• EQUIVALENCY – A relevant associate or bachelor degree may substitute for the required experience on a year for year basis.

PHYSICAL REQUIREMENTS

Ability to Perform Essential Functions of the Job

• Audio-Visual: Color Discrimination – Fair
• Audio-Visual: Depth Perception – Fair
• Audio-Visual: Near Vision: Good
• Audio-Visual: Far Vision: Good
• Audio Visual: Hearing: Good
• Motion: Bend : Up to 1/3 of the time
• Motion: Reach up to 1/3 of the time
• Motion: Carry up to 1/3 of the time
• Motion: Pull up to 1/3 of the time
• Motion: Push up to 1/3 of the time
• Weight Lifted/Force Exerted: Up to 10 lbs. or more, up to 1/3 of the time
• General Activity: Stand/Walk up to 4hrs a day
• Use of hands/feet: Precise Motion Function (or fine manipulation)

Work Environment

• Equipment: telephone, computers, fax machines, copiers, reading reports/graphs
• Exposure: Exposure to blood/body fluid: Occasional
• Exposure: Exposure to cold/heat: Occasional
• Exposure: Exposure to infectious disease: Occasional
• Mental and Emotional Requirements: Manages stress appropriately
• Mental and Emotional Requirements: Works with other effectively

ESSENTIAL FUNCTIONS

An employee in this position may be called upon to do any or all of the following essential functions. These examples do not include all of the functions which the employee may be expected to perform.

• Provides non-clinical support of the telephone screening/triage functions.
• Provides and obtains signatures for the appropriate treatment consents forms from patients/families.
• Provides patient support services which may include scheduling, registration, patient reception, patient check in/out and follow-up visit support.
• Supports health insurance management functions by collecting patient insurance information, documenting the patient’s method of payment and/or collecting copays and other payments. May also include supporting referrals and pre-authorizations and benefits/eligibility determinations.
• Obtains and documents patient demographic information.
• Receives inbound and/or places outbound patient calls in order to schedule appointments or surgeries, complete registration functions and to route calls as appropriate.
• Performs data entry functions, including entering patient demographic information and patient updates in a medical records system.
• Conducts patient and family rounding to ensure patient’s/family’s comfort level.
• Provides a high level of customer service support and assistance to patients, families, physicians and other internal/external customers.
• Supports patient safety by adhering to all infection control policies and safety guidelines.
• Utilizes and remains up-to-date with department office operations and established policies and procedures.

Ability to Perform Essential Functions of the Job

• Audio-Visual: Color Discrimination – Fair
• Audio-Visual: Depth Perception – Fair
• Audio-Visual: Near Vision: Good
• Audio-Visual: Far Vision: Good
• Audio Visual: Hearing: Good
• Motion: Bend : Up to 1/3 of the time
• Motion: Reach up to 1/3 of the time
• Motion: Carry up to 1/3 of the time
• Motion: Pull up to 1/3 of the time
• Motion: Push up to 1/3 of the time
• Weight Lifted/Force Exerted: Up to 10 lbs. or more, up to 1/3 of the time
• General Activity: Stand/Walk up to 4hrs a day
• Use of hands/feet: Precise Motion Function (or fine manipulation