Patient Access Representative I

at  RWJBarnabas Health

QUALIFICATIONS:

Required:

• High school diploma or equivalent education
• 3 years in health care setting

Preferred:

• Strong communication and interpersonal skills

SCHEDULING REQUIREMENTS:

• Shift working: Days 8:30am-5:00pm
• Monday through Friday
• Full-Time, 40 hours per week

ESSENTIAL FUNCTIONS:

• Greets all patients/visitors promptly and courteously directs to appropriate location
• Monitors the atmosphere in the waiting area and will help assist in notifying patients of wait times
• Interviews patients, relatives or other responsible persons in order to gather pertinent demographic and financial information for processing
• Obtain required forms, signatures and copies of insurance cards and personal identification for guarantee of payment/assignment of benefits all patients
• Timely notify patients of any possible delays to their schedule and provide updates as available
• Completes check-in and registration process accurately while maintaining patient privacy
• Using National Patient Safety Goals, correctly identifies and bands patients upon check-in
• Monitors and resolves appointment request work queues in addition to pre-registration work queues
• Forwards all outside MD insurance/medication orders to the Authorization Specialist for insurance verification and authorization/referral requirements
• Prioritizes work and resolve problems promptly and professional
• Will assist in scheduling of chemotherapy treatment visits
• Supports departmental policies, practices and initiatives
• Willing to float to Medical and Surgical oncology practices located in the cancer center

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.