Patient Access Representative

at  RWJBarnabas Health

Req #: 0000171324
Category: Billing/Collections/Registration
Status: Full-Time
Shift: Day
Facility: Rutgers University Medical Grp
Department: Academic Access Center

QUALIFICATIONS:

Required:

• High School Diploma or General Education Degree (GED)
• Minimum 1 year of Call Center or Healthcare Experience
• Computer and Microsoft Office proficiency
• Excellent verbal and written communication skills
• Ability to talk and type simultaneously

Preferred:

• Associates Degree or Bachelor s Degree
• Experience in healthcare
• Ability and interest to learn clinical information and criteria
• Flexibility to work any shift during operating hours and to work from home as warranted
• Knowledge of Medical Terminology

SCHEDULING REQUIREMENTS:

• Shift working: 8 hours between the timeframe of 8:00 a.m. - 6:00 p.m. (start and end times may vary)
• Full-Time, 40 hours per week
• 5 Weeks of training required in Somerset, Edison or New Brunswick, NJ

ESSENTIAL FUNCTIONS:

• Schedules and confirms patient care appointments across all clinical areas and specialties
• Demonstrates good judgment in scheduling visit types that best meet the needs/availability of the patient while also supporting system objectives, policies, and procedures
• Verifies insurance eligibility and gathers all other detailed information required for registration and patient charting
• Accurately documents patient information, questions or notes in the Electronic Medical Record (EMR) system
• Demonstrates exceptional customer service and appropriate telephone etiquette at all times
• Promptly handle patient complaints, issues or problems and escalate to Supervisor or department as appropriate
• Maintains confidentiality and legal/ethical guidelines for safeguarding patient and proprietary system information

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time, with or without notice.