Patient Access Representative

at  RWJBarnabas Health

JOB OVERVIEW:

Under the supervision of the Patient Access Services department manager, the Patient Access representative completes and handles all registrations in accordance with registration policy.

QUALIFICATIONS:

Required:

• A High School Diploma, or equivalent
• Experience in hospital registration department, patient accounts, billing or physician s office
• Knowledge of medical terminology and insurance
• Computer experience a must
• Candidate must possess strong Public relation/Communication skills

Preferred:

• Hospital experience preferred

SCHEDULING REQUIREMENTS

• Status: Day
• Hours: Per Diem (As needed basis)
• Shift: (Must be able to work weekends/holidays)

• Verifies insurance through HDX system
• Collects all applicable co-pays, deductibles and co-insurance
• Greets patients introducing oneself to the patient by name, collects ID and Insurance cards when possible for all patients registered
• Completes and handle all registrations in accordance with registration policy
• Follows all department policies and procedures
• Obtains all required information in order to accurately complete registration (i.e. authorization, referral, Info-X, diagnosis, Physician name, room #, any clinical information etc.)
• Verifies all applicable insurance coverage through HDX, and all discrepancies with patient listed in AHIQA
• Maintains required CPAR/AHIQA accuracy
• Accurately explains all forms applicable to the patient at point of registration
• Assures patients are given all required information such as copies of signed consents, patient guide book for inpatients, falls prevention for outpatients and Charity Care Fact sheet for Self-pay patients
• Ensures all patients are properly identified by Name, Date of Birth and Soc. Sec. # at start of each registration to assure correct medical record number is assigned and patient is given correct armband
• Follows all procedures in each assigned area including but not limited to Bed Board: expiration log & EDRS are completed accurately & physician suspension is reviewed, Ambulatory: patients are placed on line, ED: animal bite form is completed when applicable, Admitting: all patients are logged in & outpatient departments are informed upon registration completed Notifies management regarding all patient issues i.e. high volume, registration delays, patient/physician/other staff complaints, equipment/system down, insufficient coverage in dept etc.
• Attends department meetings, training sessions and has maintained required CEU credits and CPAR Certification
• Follows all downtime procedures in accordance with the downtime policy when SMS, RASi, armband machine or printer is down
• This includes completing all applicable downtime forms accurately such as downtime face sheet, MSP, downtime armband

At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees physical, emotional, social, and financial health.

• Paid Time Off (PTO)
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Retirement Plans
• Short- & Long-Term Disability
• Life & Accidental Death Insurance
• Tuition Reimbursement
• Health Care/Dependent Care Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!