Patient Access Representative

at  RWJBarnabas Health

Req #: 0000166120
Category: Billing/Collections/Registration
Status: Full-Time
Shift: Evening
Facility: RWJ Rahway
Department: Emergency Dept Access Service

QUALIFICATIONS:

Required:

• High School Diploma required
• Customer service experience

Preferred:

• Patient Access experience preferred
• Knowledge in all aspects of registration, Non-Federal and Federal billing regulations, and state programs such as Charity Care
• Knowledge of Medical terminology

SCHEDULING REQUIREMENTS:

• Shift working, 6:30pm-3:00am
• Tuesday-Saturday

ESSENTIAL FUNCTIONS:

• Provides excellent customer service to all patients, colleagues and other external and internal customers
• Obtains and accurately documents all demographic information
• Meets and exceeds department goals including accuracy, point of service collections, and productivity
• Informs patient of financial responsibility and collects appropriate dollar amount for services to be rendered
• Demonstrates proficiency in the entire pre-admission, registration, and financial clearance processes
• Verifies accuracy of patient demographic information to avoid duplicating a medical record
• Complies with organizational policies on Advance Directives and Patient Rights
• Maintains department productivity by asking for additional duties when patient flow permits
• Demonstrates initiative and motivation in role; proactively identifies and resolves problems in an appropriate manner and escalates issues to leadership when necessary
• Works closely and professionally with nursing and ancillary departments to foster a team environment
• Participate in training through the development of training tools, presentations at department in-services or staff meetings, or through the training of registration staff outside of the patient access department
• Interviews patients, family members and other responsible parties to gather pertinent demographic and financial information, for scheduling, pre-registration and/or registration based on assigned work
• Completes verification of coverage of all insurances and financial clearance activity has been completed
• Ensures all required forms are provided, reviewed, properly explained and signed by the patient or an approved person on behalf of the patient
• Completes Medicare Questionnaire on all patients that are eligible
• Demonstrates a high level of efficiency, accuracy and productivity
• Follows department procedures when a duplicate medical record assignment is made
• Provides patients with all regulatory documents, obtain required signatures, and witnesses all patients signatures
• Makes customer needs a priority. Provides direct observation of the customer service being performed by other organizational members and report sissues to the supervisor/director
• Reflects commitment to building a supportive work environment and maintains a positive attitude
• Proper use of Code Phone and Paging Codes through computer system. (ED registrars)
• Other duties assigned

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Please Note: The first-round interview for this position is a digital, on demand interview through the HireVue platform. Click the hyperlinks here to learn more about the RWJBarnabas Health hiring process and digital, on-demand interviews. While there is no deadline, we strongly recommend completing the interview as soon as possible after receiving an invitation. Things move quickly and we may on occasion close applications earlier than anticipated due to large candidate numbers. We don t want to miss meeting you for a great opportunity! Be sure to check your spam and junk folders in email as well!