Patient Account Representative (Area Offices) Full Time

at  Hutchinson Regional Healthcare System

Provides clerical support for the area office staff through the performance of care coordination, clerical, reception and chart maintenance functions. Works in cooperation with other health team members.
Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.

MINIMUM KNOWLEDGE AND SKILLS REQUIRED:

• Good computer literacy, familiar with basic Microsoft tools
• Basic experience in alpha-numeric filing

REQUIRED BEHAVIORAL SKILLS:

• Integrity:
• A personal presence which is characterized by a sense of honesty and the willingness to do the right thing.
• The ability to role model, inspire and motivate others to promote the philosophy, mission, vision, goals and values of Hutchinson Regional Healthcare System
• Compassion:
• A personal presence which is characterized by a sense of caring that is reflected in a high level of empathy and customer service with all that we come in contact.
• Ability to manage conflict, consider other points of view, and offer alternative solutions without jeopardizing overall project direction and the ability to manage customer expectations.
• Accountability:
• Demonstrated track record of ownership of situations, projects and issues.
• Able to work autonomously and have a high degree of flexibility to adapt to changing projects, priorities and work volumes.
• Respect:
• Demonstrated ability to collaborate with a diverse population.
• Treat all internal and external customers with a positive, proactive service orientation.
• Excellence:
• Strong communication and presentation skills.
• Proven ability to think strategically but also must be able to lead day-to-day tactical processes.

MINIMUM EDUCATION AND EXPERIENCE REQUIRED:

• High School diploma or equivalent
• One to three years’ experience in medical records, filing and secretarial duties.
• Knowledge in processing referrals, helping coordinate access to the appropriate treatment

PREFERRED EDUCATION AND EXPERIENCE:

• Three to five years’ experience in answering phones, medical records and filing Personal Health Information (PHI)
• Training in HIPPA
• Some college experience with an emphasis in Microsoft and health or behavioral sciences.
  We offer competitive pay, a generous benefit package and a reason to be proud of what you do, every day

• Performs admission responsibilities and assists clients complete admission packets, including appropriate releases of information.
• Completes registration and financial enrollment of new clients
• Collects and verifies current insurance information for each client
• Assesses client needs by determining acuity, identifying presenting problem, gathering necessary historical information
• Schedules subsequent appointments based on level of care assignment
• Performs clerical duties and business record keeping
• Completes collection responsibilities, including payment of outstanding balance and copays
• Administer receptionist duties, including receiving and directing clients to waiting areas, appointment scheduling, answering phone, maintaining office appearance, etc.
• Other job duties as assigned