Patient Account Services Officer

at  Jones Radiology

ABOUT US

Jones Radiology is a doctor-owned and operated practice offering the highest quality diagnostic and interventional radiology services throughout South Australia and Alice Springs. Our highly motivated personnel are patient-focused, and we pride ourselves on our values-driven service. At Jones Radiology, we heavily invest in up-to-date equipment, and we are proudly at the forefront of medical imaging systems and technology. We also invest in our people, and our commitment to care for others extends to our highly supported clinical teams.

NEXT STEPS

Simply complete the application process by clicking the Apply Now button, answer the Shortlist Questions and we will be in touch with you shortly.
Appointment will be subject to a satisfactory Criminal History Check and Working with Children Check.
If you are seeking your next career challenge and are passionate and skilled in delivering excellent customer service, we encourage you to apply to Jones Radiology today

ABOUT THE ROLE

Reporting to the Patient Account Services Team Leader, this role provides high quality, accurate and efficient accounts and administration services to Jones Radiology’s external stakeholders, and internal clerical and technical staff.
The successful candidate will play a crucial role in ensuring that exceptional, high-quality services are provided to our patients, referrers and third-party bill payers. As a vital member of the team, you will enjoy providing professional, caring, and friendly customer support to our clients and their communities.

KEY RESPONSIBILITIES

• provides a high standard of customer service to patients and referrers
• builds strong and cooperative relationships with referrers and third-party bill payers
• answers the main enquiry phone number for Jones Radiology
• answers patient and third-party bill payers account enquiries via phone and email
• processes daily post, receipting and bank statement reconciliation
• maintains patient files in a timely and confidential manner
• ensures aged debtors are followed-up regularly in a professional manner