Patient Administrator

at  Medserv

About Medserv:
Medserv is an Irish company that was established by Cormac Loughrey in 2005, and has rapidly grown to become one of the largest companies specialising in medical billing and practice management in Europe. Our clients include hospital consultants of all specialties, GP’s, clinics, as well as hospitals.
Role Overview:
The core of the role will revolve around managing a high volume of calls from patients querying appointments, taking payments, issuing correspondence, scanning & filing etc.

Duties & Responsibilities:

• Managing calls from patients, secretaries, and other medical professionals
• Issuing correspondence to patients
• Assisting with aspects of clinic management
• Managing internal and external email queries
• Working as part of a team
• Dealing with ad-hoc duties as they arise

Requirements:

• Attention to detail is essential
• Strong understanding of Excel, coupled with a willingness to learn
• Comfortable speaking with clients or third parties, i.e secretaries, hospital personnel
• Ability to work on own initiative
• Ability to multi-task/be flexible to the needs of the role
• Ability to communicate/report effectively with manager/team members/clients and third parties
• Ability to work to targets

Package:

• Competitive salary- DOE
• Team performance bonus
• Company bonus
• Maternity & Paternity Leave - Ts and Cs apply
• Pension contribution
• Health Insurance

• Managing calls from patients, secretaries, and other medical professionals
• Issuing correspondence to patients
• Assisting with aspects of clinic management
• Managing internal and external email queries
• Working as part of a team
• Dealing with ad-hoc duties as they aris