Patient Advice and Complaints Manager

at  Bradford District Care NHS Foundation Trust

An exciting opportunity has arisen to lead the Patient Advice and Complaints team at Bradford District Care Trust. Are you constantly thinking of ways in which we can keep the patient at the heart of everything we do in a challenging, dynamic environment? If so, we would love to hear from you.
This is a full time role over 5 days a week (Monday to Friday), reporting to the Senior Patient Experience Manager.
Closing Date: 26th January 2025
Shortlisting Date: WC 27th January 2025
Interview Date: TBC
The role of the Patient Advice and Complaints Manager is to support the case handlers in the team to ensure all complaints are managed in accordance with the Parliamentary and Health Service Ombudsman (PHSO) NHS Complaint Standards, and BDCFT values. The role demands a high level of effective and compassionate communication and negotiation skills, both written and verbal, to work with the public, staff in the organisation, investigators and external bodies. Also essential are the ability to multitask and stay calm under pressure.

EVERYTHING WE DO IS UNDERPINNED BY OUR CORE VALUES: -

We Care - We act with respect and empathy, and always value difference
We Listen - We understand people’s views and respond to their individual needs
We Deliver - We develop and provide excellent services and support our partners
We will consider a variety of flexible working arrangements to enable staff to balance their work and home lives and support staff by offering a fantastic range of benefits including :
Increase mileage rates for > 3500
A wide range of health and wellbeing support packages
A range of internal and external development and learning opportunities
Plus many more.
We are also proud to pledge our support to the Armed Forces and hold a Bronze Award in the Defence Employer Recognition Scheme.
BDCFT is dedicated to environmental and social sustainability by delivering on the commitments within our Green Plan. All staff are actively encouraged and supported to participate in training and to identify and implement sustainable quality improvement across all service areas and activities.
Please note that the Trust reserves the right to close the vacancy before the closing date if a sufficient number of applications are received. It is in the candidate’s best interest to apply as soon as possible.
Please read the attached Job description and person specification for more details about this role.
Right to Work in the UK
Prior to your appointment you will be asked to provide confirmation of your right to work and reside in the UK. During your continued employment with the Trust, you have a personal responsibility to notify your manager as soon as possible should there be any changes to your right to work status.
Regrettably, if the role is not eligible for sponsorship under the Trust’s eligibility criteria, the Trust are unable to extend your employment beyond the expiration of your current visa. The Trust is not responsible or liable for ensuring that your employment continues after this period.
As a condition of continuous employment, it essential you maintain the legal right to work in the United Kingdom throughout the duration of your employment with Bradford District Care NHS Foundation Trust (BDCFT). Any change in your right-to-work status, including but not limited to visa expiration, revocation, or denial of renewal, may impact your eligibility for employment with the Trust. It is your responsibility to promptly inform your Line Manager of any changes in your right-to-work status immediately and to provide necessary documentation for verification purposes. Failure to obtain or renew your visa in a timely manner is a breach of employment conditions and will result in termination of your employment. We appreciate your attention to this matter and your commitment to fulfilling this requirement promptl

Please refer the Job description for details