Patient Advisor - Argyll House Surgery

at  One Wight Health

Job Posted: 6 February 2025
Contract Term: Permanent
Location: Ryde, Isle of Wight
Contract Type: Full time
Salary: Depending on experience
Industries: Administration Customer Service General Office
Closing Date: 21 February 2025

WE ARE EXCITED TO BE EXPANDING OUR EXISTING TEAM!

We are seeking a self-motivated individual with excellent attention to detail. The successful candidate must have exceptional people skills and an interest/background in healthcare experience preferred.
Experience using SystmOne is desirable but not essential as full training will be given.

ABOUT US

Argyll House Surgery has been providing an excellent standard of medical care to thousands of patients in Ryde, Wootton Bridge and the surrounding villages for more than 25 years.
Our team includes a fulltime GP, two part-time GPs, two practice nurses, and one healthcare assistant as well as a Clinical Pharmacist, Practice Manager, reception and secretarial staff. We run a full range of general practice services with special clinics for babies, pregnant women and patients with certain conditions. At the surgery we aim to treat all patients promptly, courteously and in complete confidence.
Argyll House Surgery will offer a caring, friendly and professional service to all our patients and will advise, support and treat them equally, without discrimination.

MAIN DUTIES OF THE JOB

To provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

RECEPTION DUTIES

• Receiving patients, consulting with members of practice team
• Handing completed repeat prescriptions to patient and checking names and address
• Be able to cover all reception position as necessary
• Process appointment requests/future appointments from patients by telephone and in person.
• Deal with patient visits/requests
• Registrations of new patients computer data entry and medical records
• Process patients changes of address computer data and medical records (have knowledge of practice area)
• Processing blood test requests and generating these for appointments as per GP request

OTHER TASKS

• Clear rooms after surgeries
• Ensure building security
• Any other tasks allocated by managers