Patient Advisor

at  Cleevelands Medical Centre

Cleevelands Medical Centre is a high-performing general practice and has an exciting opportunity for a Patient Advisor to join our thriving practice and be part of our friendly and motivated team. We currently have a position/savailable with full and part-time possibilities. This post is a permanent position and will suit people who are looking to work in Primary Care as part of the wider NHS.
Patient Advisors have an important and varied role which includes:
Issuing repeat and acute prescriptions
Managing prescription enquiries
Guiding patients to the most appropriate service, which may not always be a doctor
Helping patients navigate the wider NHS services
Responding to requests from doctors to provide information to patients
General enquiries
Being a first point of contact for patients, and just being able to listen can be a huge help for many
Managing documentation in and out of the practice
Adhering to all principles of patient confidentially and the Caldicott Guidelines
The Administration Team works very closely with the clinical team, providing the best possible service in the Bishops Cleeve and North Cheltenham Area. With 11,400 plus patients.

WE ARE LOOKING FOR PEOPLE WHO HAVE THE FOLLOWING SKILLS:

Confident communication skills both in person and on the phone
Enthusiasm, motivated and with a robust sense of humour
Ability to work as part of team and help develop ideas and improvements in how we work
Confidence in using a computer
It will be highly desirable to have some knowledge of the following IT packages:
Outlook
Word
Excel
Web based programmes
We use SystmOne, one of the key Primary Care / GP Practice patient systems, but full training can be provided.
The rate of pay is £11.44 per hour, to increase April 2025, reviewed annually
4 week rolling rota working pattern Monday-Friday
25 days a year annual leave plus Bank Holidays, subject to pro-rated for part time positions, to increase on years of service
Free onsite car parking
Team social events
NHS discounts scheme
Paid breaks
Uniform shirts provided
Cleevelands Medical Centre is based in a new spacious, state-of-the-art building, and we are committed to being a green practice; we engage with the Green Impact for Health toolkit to improve our sustainability.
We are an equal opportunities employer who ensures that staff understand how to positively promote diversity and equality in their execution of work activities and by their own attitudes and behaviour. We aim to design and implement policies and procedures that meet the diverse needs of our service and workforce, ensuring that none are placed at a disadvantage over others, in accordance with the Equality Act 2010.
Job Summary
Undertake a wide range of administrative and reception duties and provide general support to the multidisciplinary team. A significant proportion of your time will be spent greeting and directing patients assisting patients at reception. Other duties can include but are not limited to, dealing with phone enquiries, making appointments, handling prescription requests and assisting patients as required.
Main duties and responsibilities
Providing an efficient and friendly reception service for all patients and visitors to our surgery
Providing, accurate, efficient and effective administrative support to doctors and other members of the clinical team at our surgery
Making appointments and dealing with telephone enquiries
Specific duties
Reception
Dealing with all general enquiries and making appointments for patients
Answering the telephone
Taking messages and passing the information on to the intended recipient
Monitoring patient appointments and keeping patients informed of any delays
Advising patients about different practice procedures (e.g. registering as a new patient and ordering prescriptions)
Keeping reception area clean and tidy
Receiving clinical samples from patients
Receiving payments for private fees, issuing receipts
Opening and closing the Practice and setting the alarms when required
Repeat Prescriptions
Preparing repeat prescriptions for GPs to sign and issue through Electronic Prescribing System
Dealing with prescription enquiries from patients and pharmacists
Filing prescriptions ready for collection
Administration
Providing general administrative support to the clinical team
Undertaking a wide range of administrative duties including processing mail, e-mails, word processing and photocopying
Retrieving and filing records as required
Scanning and linking consultant letters and test results to patient records
Booking appointments for patient recalls and updating the patient records appropriately
Ensuring correspondence, reports and results are filed appropriately
Arranging emergency and urgent patient transport when requested by a GP
If you would like to know more or want to arrange an informal visit please call Charlie on the number in the contact details, anytime Monday to Thursday after 10.00 to find out more about the opportunity.
To apply directly, please send a covering letter explaining why you would like the role, along with a copy of your CV by clicking on Apply Now. Closing date for applications is 30th November 2024. However, we may bring this forward depending on the level of interest

Please refer the Job description for details