Patient Advisor Team Member

at  Bosvena Health

Job Summary: To provide patient support for telephony/reception and assist with the registration service and To provide patient support for telephony/reception and assist with the registration service and administrative support and services to all members of the practice team. Job responsibilities: Telephony, Appointments and General Duties Receive telephone calls, ensuring accurate documentation of requests from patients for appointments, visits, and general enquiries. Provide a full reception service across both sites, greeting patients, providing information, receiving samples and booking these in, signposting and answering general queries. Record visits accurately on telephone triage screen and ensure the allocated visiting Doctor receives these requests in person or by phone.
Process Klinik Forms received from patients, directing to the appropriate staff member/clinician in accordance with practice policy. Ensure total familiarity with all appointment systems including regular and incidental variations. Book appointments and recalls ensuring sufficient information is recorded to enable retrieval of the medical record. Use the Office computer system to access patient details and where necessary contact patients / authorised personnel as required ensuring all actions are documented.
Record and relay messages to other members of the Practice Team. Action requests to other healthcare professionals / organisations (photocopying details where appropriate). At the clinicians request liaise with other agencies on behalf of the Doctors. Order transport via the Ambulance Service as requested.
Maintain a clean and tidy workplace, including computer / telephone hygiene. Restocking of Clinical rooms. Management of medical records / patient registrations Registration Clerk: duties to include obtaining and documenting full details of patients requesting to register in conjunction with the NHS England Patient Registration Standard Operating Principals for Primary Medical Care (General Practice), this may include permanent, temporary, and immediate and necessary patients plus private patients as required. Ensure records are kept neat and tidy and in good repair with all necessary information recorded correctly on the outer cover.
Liaise with and utilise the data storage facility for registered patient notes, ensuring that notes are sent for storage and retrieved in a timely manner. Maintain the registration / admin links within the practice computer system, ensuring that all tasks are actioned as soon as possible. Document scanning Scanning Documents into patients records using standard practice procedures. Action / attach electronic correspondence received via E-mail using standard practice procedures.
Using scanning protocol apply appropriate clinical codes to patients notes and file documents if no further action (based on protocol) is required. Forward documents to the clinical coders as required using standard practice protocol. Administrative support Provide administrative support to members of the primary health care team in the following areas as required ensuring appropriate practice records are kept up to date. Immunisation recalls (excluding childhood immunisations).
Order stationery, refreshments, and cleaning products for the Practice, as required. Opening & closure of Practice premises ensuring security at all times - including operation of alarm. Taking minutes at meetings as required and producing these minutes in an appropriate electronic format

Please refer the Job description for details