Patient and Carer Experience Assistant

at  Humber Teaching NHS Foundation Trust

An exciting opportunity has arisen to join the Trust’s Patient and Carer Experience Team whose role is to support our communities with involvement and engagement in Trust activities, as well as receiving and acting on complaints and feedback.
We are looking for an enthusiastic, motivated administrative assistant to work within the Patient and Carer Experience Team. The successful candidate will provide administrative support to the team within standard procedures and contribute to the day-to-day processes. This role will be varied; you will need to have the ability to work as part of a team and be able to use your initiative in day-to-day tasks along with having good communication skills to deal with a multitude of incoming correspondence and enquiries.
The Patient and Carer Experience Assistant is responsible for providing administrative support to the Patient and Carer Experience Team including Complaints and Feedback.
The main responsibility of this role is to support the team with day-to-day administration including:
To support the administration processes in relation to the Friends and Family Test.
To support the day-to-day administration processes within the Patient and Carer Experience Team.
To support the administration of the Complaints and Feedback process.
PLEASE NOTE - Previous Applicants need not apply
We are an award winning and CQC rated good health and social care Trust delivering integrated services across Hull, East and North Yorkshire. Find out more on our website
We are a forward thinking and dynamic Trust with a real commitment to staff development. We value our colleagues and invest in them to ensure they have the right skills to deliver outstanding care.
We are proud to score above or equal to the average for all NHS People Promise theme areas demonstrating our commitment to improve the experience of working in the NHS for everyone. Wherever you work we know you will receive a warm welcome and all the support you’ll need to get you started.
We recognise the positive value of diversity and promotes equality whilst challenging discrimination. We welcome and encourage job applications from people of all backgrounds.
Work life balance is about having influence and flexibility over when, where and how you work. If the work pattern for this role does not meet your needs, we welcome an application and are happy to discuss working arrangements that differ from those advertised.
We offer a unique range of benefits that go above and beyond other NHS Trusts including an enhanced leave package and health and wellbeing support.
From city to countryside, market towns to moors you’ll find a place to call home including some of the most affordable places to live in the UK.
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For further information with regard to this vacancy please see the attached Job Description and Person Specification

Please refer the Job description for details