Patient and Family Liaison Officer

at  Northamptonshire Healthcare Foundation Trust

This is a busy role where the main duties will include (but not limited to): Ensuring that families, carers, and significant others are supported and guided through the process of incident investigations, ensuring timely contact and information sharing including signposting to sources of help and support following a bereavement/incident where indicated. Leading on the development of team standards for post-incident support, empowering individuals with lived experience of loss, harm or bereavement following a patient safety incident. Using positive family engagement within the Patient Safety Incident Response Framework (PSIRF) and transform the experience of patients and families who experience harm because of a patient safety incident within NHS care. Supporting the incident review process and wider functions of the Patient Safety Team as/when required.
For further information on the advertised role, please refer to the job description located under the Supporting Documents heading. The full person specification can be accessed under the About You Section of the document

Please refer the Job description for details