Patient Care Coordinator

at  Chelsea and Westminster Hospital NHS Foundation Trust

To receive all patients and other visitors into the department in a professional, polite and friendly manner. To work in our Call Centre on a shift/rotational basis answering calls from patients, booking appointments or referring to clinical staff. To code patients after attendance for income and public health statistics. To advise patients of current and approximate waiting times in liaison with nursing and medical team and ensure patients are made aware of any relevant information.
When on reception, update pt. DNAs and attend patients using the Cerner, and GUM EPR systems. To enter all new patients full details accurately onto appropriate systems To be responsible for maintaining accurate patients demographic detail and report any duplicate patient registrations to the Service Delivery Manager. To manage all calls efficiently and professionally within the identified performance standards.
To note any change in circumstances e.g. GP contact details and addresses are entered onto EPR. Check with the patient at every visit that all the above information is accurate To accurately attend all GUM patients as a new, follow up, reschedule or rebook based on their last visit. To accurately process all new HIV patients onto Cerner under a medical number.
To effectively diffuse difficult situations with patients and refer to the Reception Supervisor or Nurse in Charge. To arrange and book any additional services that may be required by patients attending the clinic e.g. transport or interpreting services. To maintain patient confidentiality at all times, keeping patients information private and only allowing access to it by authorised staff.
Responsible for ensuring that all clinics are encountered, and RTT outcomes are recorded. To take part in audits of outpatient activity as required. To work a flexible Rota system for the Service, including late clinics where necessary and providing clerical support to other directorate services where needed Undertake other administration and reception duties at the discretion of the Clinic Manager. Contribute to Service development of the HIV/GUM Directorate e.g.
being involved in multi-disciplinary audit/development groups Please see attached job description and person specification to this advert for further details

Please refer the Job description for details