Patient Care Coordinator

at  Resolute Health Corporation Limited

Coastal Sleep Homecare Services Inc. is part of Canada’s largest independently owned obstructive sleep apnea treatment group, that delivers a patient-centric health care experience through our clinic operations across British Columbia. We have patients, not customers; clinics, not stores; and an unwavering commitment to improve the lives of everyone who allows us the privilege of participating in their health care. Built on a model of continuing care, we believe that if we do right by a patient we will create a lifetime relationship. If you aspire to change the lives of those we serve, then we may have a wonderful opportunity for you.
We are currently seeking a full-time Patient Care Coordinator to join our team in Nanaimo, BC.
Working closely with clinicians and colleagues, this role is accountable for the administrative duties involved in the day-to-day operations of the clinic and includes responsibility for patient flow from 1st point of contact with the clinic including everything from greeting patients, arranging, and conducting sleep studies to working with insurance providers to ensure timely processing of claims.

KEY ACCOUNTABILITIES:

• General office administrative duties including managing appointments for patients and clinicians, processing doctor referrals, maintaining clinic inventory, etc.
• Guiding patient through initial sleep study trial including preparing trial equipment, educating patients on proper use of equipment, submitting reports to physician’s office, and following up with physicians.
• Overseeing patient account including initial set up, facilitating insurance education, following up on warranty issues and processing accounts receivables.
• Perform data entry tasks.
• Answer patient calls, emails, and questions.
• Confidentially manage patient accounts.
• Schedule patient visits and answer pre-visit questions, including billing questions.
• Discuss cost of service, insurance coverage, and payment options with the patient.
• Work as a team player to ensure each patient receives the best service possible.
• Maintain exam rooms for necessary supplies and materials. Ensure cleanliness.
• Schedule patient appointments and procedures according to established protocol.
• Greet patients and screen them for appropriate information.
• Inventory management (placing and receiving orders from vendors)
• Maintain/review patient records, charts, and other pertinent information.
• Respond to/refer incoming patient phone calls.
• Perform other related duties as assigned.

QUALIFICATIONS:

• Ability to multitask, prioritize and work under pressure
• Interpersonal and organizational skills, excellent verbal and written communication with accuracy and attention to detail
• Ability to work both independently and as a team member
• Exceptional computer & data entry skills
• Experience in medical/other office administration an asset; no prior knowledge of Sleep Apnea is required
• Additional languages are an asset
  Dedicated to representing the communities in which we live and work, we embrace diversity throughout our organization and encourage members of equity groups to self identify during the application process. We thank all candidates for their interest; however, only those selected for an interview will be contacted

Please refer the Job description for details