Patient Care Coordinator

at  Resolute Health Corporation Limited

Complete Respiratory Care is part of Canada’s largest independently owned obstructive sleep apnea treatment group not privately owned, that delivers a patient-centric health care experience through our clinic operations across Ontario and Quebec. We have patients, not customers; clinics, not stores; and an unwavering commitment to improve the lives of everyone who allows us the privilege of participating in their health care. Built on a model of continuing care, we believe that if we do right by a patient we will create a lifetime relationship. If you aspire to change the lives of those we serve, then we may have a wonderful opportunity for you.
We are currently seeking a Patient Care Coordinator to join our team at our Carlingwood (Ottawa) location.
Please note the successful candidate must be able to commit to a varying schedule of days/evenings/weekends. Shifts are 7.5 hours and will rotate for a maximum of 37.5 hours per week. Premiums apply after 5pm and on weekend shifts as required.
Working closely with clinicians and colleagues, this role is accountable for the administrative duties involved in the day-to-day operations of the clinic and includes responsibility for patient flow from 1st point of contact with the clinic including everything from greeting patients, arranging, and conducting sleep studies to working with insurance providers to ensure timely processing of claims.

KEY ACCOUNTABILITIES:

• General office administrative duties including managing appointments for patients and clinicians, processing doctor referrals, maintaining clinic inventory, etc.
• Guiding patient through initial sleep study trial including preparing trial equipment, educating patients on proper use of equipment, submitting reports to physician’s office, and following up with physicians.
• Overseeing patient account including initial set up, facilitating insurance claims, following up on warranty issues and processing accounts receivables.
• Perform data entry tasks.
• Answer patient calls, emails, and questions, including insurance submissions.
• Confidentially manage patient accounts.
• Schedule patient visits and answer pre-visit questions, including billing questions.
• Discuss cost of service, insurance coverage, and payment options with the patient.
• Work as a team player to ensure each patient receives the best service possible.
• Maintain exam rooms for necessary supplies and materials. Ensure cleanliness.
• Schedule patient appointments and procedures according to established protocol.
• Greet patients and screen them for appropriate information.
• Inventory management (placing and receiving orders from vendors.
• Maintain/review patient records, charts, and other pertinent information.
• Respond to/refer incoming patient phone calls.
• Perform other related duties as assigned.
• Evening and weekend hours maybe required
• Travel between CRC clinic locations may be required

QUALIFICATIONS:

• Secondary language is an asset
• Post-secondary education preferred
• Minimum one year of relevant experience (Medical office diploma or experience preferred)
• Retail or customer service experience is an asset
• Exceptional client service skills
• Excellent written and verbal communication skills
• Excellent organizational skills with attention to detail
• Proficiency in MS Word, Excel and Outlook
• Ability to work as part of a team under minimal supervision
  Dedicated to representing the communities in which we live and work, we embrace diversity throughout our organization and encourage members of equity groups to self identify during the application process. We thank all candidates for their interest; however, only those selected for an interview will be contacted

Please refer the Job description for details