Patient Care Coordinator

at  Robert Half

We are looking for a Patient Care Coordinator to join our team in Tacoma, Washington. As a Patient Care Coordinator, you will be primarily responsible for handling phone, email, and chat interactions with patients. This role involves tasks such as scheduling appointments, processing incoming and outgoing referrals and records, and maintaining patient demographic information.

Responsibilities

• Manage incoming calls related to scheduling appointments, follow-ups, and cancellations.
• Process incoming and outgoing referrals and records.
• Register patients over the phone and maintain or update their demographic information.
• Handle insurance referrals and authorizations, including Medicare and Medicaid.
• Perform administrative tasks such as faxing, copying, and scanning medical charts.
• Process patient payments and communicate delivery of hearing aids.
• Maintain accurate customer credit records and process customer credit applications.
• Monitor customer accounts and take appropriate action based on their status.
• Manage a high volume of calls, divided among the team.
• Communicate effectively with doctors or providers when patients want to leave a message.

This role offers a long-term contract-to-hire employment opportunity

• Must have at least 1 year of experience in a similar role or healthcare setting
• Proficiency in call center customer service
• Experience in patient scheduling and follow-up appointments
• Strong data entry skills
• Ability to photocopy and scan documents efficiently
• Experience with Electronic Medical Records (EMR)
• Proven ability to maintain accurate and organized records
• Excellent communication and interpersonal skills
• High level of professionalism and empathy when dealing with patients
• Ability to multitask and manage time effectively
• Basic computer skills, including Microsoft Office Suite
• Strong problem-solving skills and ability to make decisions under pressure
• Must be able to maintain confidentiality in all matters related to patients and their care.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use

Responsibilities

• Manage incoming calls related to scheduling appointments, follow-ups, and cancellations.
• Process incoming and outgoing referrals and records.
• Register patients over the phone and maintain or update their demographic information.
• Handle insurance referrals and authorizations, including Medicare and Medicaid.
• Perform administrative tasks such as faxing, copying, and scanning medical charts.
• Process patient payments and communicate delivery of hearing aids.
• Maintain accurate customer credit records and process customer credit applications.
• Monitor customer accounts and take appropriate action based on their status.
• Manage a high volume of calls, divided among the team.
• Communicate effectively with doctors or providers when patients want to leave a message

This role offers a long-term contract-to-hire employment opportunity

• Must have at least 1 year of experience in a similar role or healthcare setting
• Proficiency in call center customer service
• Experience in patient scheduling and follow-up appointments
• Strong data entry skills
• Ability to photocopy and scan documents efficiently
• Experience with Electronic Medical Records (EMR)
• Proven ability to maintain accurate and organized records
• Excellent communication and interpersonal skills
• High level of professionalism and empathy when dealing with patients
• Ability to multitask and manage time effectively
• Basic computer skills, including Microsoft Office Suite
• Strong problem-solving skills and ability to make decisions under pressure
• Must be able to maintain confidentiality in all matters related to patients and their care