Patient Care Re-engagement Coordinator

at  Otto Bock Patient Care LLC

Business Unit: Otto Bock Patient Care, LLC
Location:Remote, US Austin, TX, US, 78758
Contract Type: regular
Scope of employment: full-time
Contact Person: Lisa Castro
Contact Information:
Job ID: 7184

SUMMARY STATEMENT

Ottobock.care is a prosthetic and orthotic clinical services provider with 80+ locations across 14 states. We are dedicated to our vision of prosthetic and orthotic excellence and an outstanding patient experience. With our dedication to quality and compassion, Ottobock.care empowers individuals to regain their independence and mobility.
We are currently seeking a remote Patient Care Re-engagement Coordinator.

QUALIFICATIONS

• High school diploma or equivalent.
• Experience in an office that handles prosthetics required.
• Experience with medical terminology preferred.
• Knowledge of Medicare, Medicaid preferred.
• Customer service experience.
• Outstanding verbal and written communications skills.
• Exceptional organizational skills.

• Qualify patient care by contacting patients at scheduled intervals via phone, postcard, or automated text/email to assess need and eligibility for replacement supplies.
• Coordinate shipping of eligible supplies or schedule appointment with clinician as applicable.
• Ensure customers receive the best service possible and concerns are satisfactorily resolved.
• Communicate courteously and professionally with patients for scheduling, financial responsibility discussions, procurement of medical documentation from their referral source(s) through direct live/phone communication, fax, and email as appropriate.
• Coordinate the procurement of medical documentation from physicians, physician assistants, nurse practitioners, therapists, nursing facilities and hospitals through direct live/phone communication, fax, and email as appropriate.
• Assist in securing insurance authorizations for patient cases as needed.
• Verify all patient demographic information to create or update patient account profile in the Medical Record system.
• Meet work standards by following production, productivity, quality, and customer service standards established by the company.
• Coordinate the support needed for on-site audits by accrediting bodies (i.e.. ABC, Medicare) if applicable.
• Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks.
• Comply with Corporate Compliance and HIPAA responsibilities.
• Perform other duties and special projects as assigned.