Patient Centre Clerk

at  The Dudley Group NHS Foundation Trust

An opportunity has arisen for an exciting position within the Patient Management Centre. Applications are invited for an enthusiastic person to apply for the role of Patient Centre Clerk. This is an excellent opportunity for a dynamic and aspiring individual wishing to develop and progress their career.
The post holder will be the first point of call for patients querying their appointments and will be required to provide an efficient telephone service to the general public and all staff. This job role will also include other administrative tasks relevant to the department.
As part of a team, to be responsible for making appointments for patients and re-arranging appointments as appropriate, or to take patient details for further appointments to be made.
Ability to use local hospital systems, NHS spine and the NHS e-Referral Service (e-RS) to fulfil the duties of this role.
To deal with any communications and problems this may arise from various sources to include dealing with difficult patients. To be aware of the Trust’s policy on handling complaints and to comply accordingly.
Maintain an accurate audit trail for all referrals and appointment amendments.
To maintain good communication and relationships with patients, clinicians, GP surgeries and directorates.
Computer/IT literate, good telephone manner, able to work on own initiative, good verbal & written communication, ability to organise/ prioritise work, attention to detail and previous experience of working in an office environment
At the Dudley Group our patients and staff are at the heart of all that we do and that is to provide a world class service that aligns with our vision of “excellent health care, improved health for all”. We are seeking to recruit staff who share our vision and values of making Dudley Group an incredible workplace.
We are committed to becoming a diverse and an inclusive employer and where people feel sense of belonging. Seeking to expand diversity within our teams, we positively encourage applications from under-represented groups such as BAME, disabled and LGBTQ+ groups. We are also under-represented in-terms of gender within nursing roles and we would welcome applications from people from male and non-binary backgrounds.
We are committed to home life balance through flexible working and making reasonable adjustments where possible.
Please refer to the attached job description for full details of the main duties and responsibilities that the post holder is required to undertak

Please refer the Job description for details