Patient Contact Clerk

at  Medway NHS Foundation Trust

To promptly answer general telephone enquiries from patients and other members of the public and from hospital personnel, GPs and representatives of other organisations, treating each contact with courtesy, discretion and tact. Where appropriate to pass calls on to the relevant department. To book/amend/cancel/confirm appointments in line with Trust Policies. To confirm with patient and update demographic information on the relevant booking system.
To us the Mjog text messaging system including the texting of patients when requested. To assist in helping to promote Quality of Care and maintaining standards in the department. To provide cover for Patient Contact colleagues during periods of absence, co-ordinating leave booking to facilitate this, ensuring the opening hours of the contact Centre are covered

Please refer the Job description for details