Patient Coordinator- Bilingual

at  Valiant Clinic

· Receives and promptly resolves client inquiries concerning services, facilities, technology, health professional skills, events, organizational news and general health inquiries with the highest degree of courtesy and professionalism.
· Assumes ownership for inquiries made by the client until such time the issue is dispatched to another service entity e.g. administration, nursing, insurance departments.
· Utilizes a client relationship management system to document client interaction including resolutions and required follow-up.
· Uses computerized system for tracking, information gathering, and / or troubleshooting.
· Keeps up-to-date and proficient on new product and service enhancements and changes via in-house training, seminars, documentation, etc. and actively participates in training programs designed to enhance service skills.
· May assist in training new employees.
· Performs any other tasks and duties appropriate in his/her realm of knowledge, skills and experience as required, updates patients on insurance approvals status, addresses all inquiries sent vial mail and online appointment requests.
· Answers telephone calls in a clear, calm and professional manner. Screens calls by urgency and routes calls promptly, accurately, and professionally to appropriate party.
· Makes, cancels and reschedules patient appointments maintaining appointment schedule according to Clinic procedures.
· Behaves in a respectful manner at all times whilst in the Call Center and takes a pro-active approach towards suggestions improvements to work practices.
· Shows flexibility in working hours and duties. Maintains regular and consistent attendance at work. Attains the service level set by the Call Center Manager.
· Performs other duties as requested by Call Center Manager to facilitate the smooth and effective operations of the hospital.

Please refer the Job description for details