Patient Discharge & Scheduling Coordinator (Healthcare) - Customer Based

at  Edge

At Edge, we’re on a mission to create a world where geographic borders are no longer a barrier for people to obtain full-time employment and fair wages. That’s why we’ve created a global HR solution that seamlessly connects exceptional talent from all over the world with businesses in North America that most need to fill positions. By making hiring globally easier than hiring locally, we provide businesses access to a broader talent pool and help them accelerate their hiring process. Spread across four continents, we’re a global team disrupting the norms of how people can work together.

• Responsible to ensure patient demographics and medical information is complete and accurate
• Responsible to schedule follow-up appointments for the patients
• Responsible for any logistics for testing kits to the patient
• Responsible to provide patients with the necessary documentation from the Providers
• Responsible to process payments and collect any balances from the patient
• Responsible to communicate with Channel Partners and properly process their documentation
• Responsible to communicate with Providers for patient request
• Responsible to educate patients on treatment plan provided by the Provider
• Responsible for all incoming emails and medical records
• Communicates with patients effectively using the tools provided to obtain their registration documents
• Communicates with patients effectively to ensure patient understands the process
• Understand the various products offered for accurate follow up procedures
• Communicate effectively regarding missing or inaccurate information
• Understand how to route patient inquiries between the different departments
• Provide superior customer service to all patients
• Performs any other duties as might be required to carry out the job of developing and growing new business and maintaining existing lines of business
• Performs other job-related activities as they are needed to achieve the purpose of the job
• Aids other departments on incidental duties
• Assists and covers other positions when necessary to maintain high productivity and efficiency in the departmen