Patient Escort

at  RWJBarnabas Health

Req #: 0000166104
Category: Transport
Status: Part-Time
Shift: Day
Facility: Trinitas Regional Medical Center
Department: Cancer Center

QUALIFICATIONS:

Required:

• High School Diploma

Preferred:

• Previous experience in a health care setting
• Customer Service experience, front desk experience, and computer skills

SCHEDULING REQUIREMENTS:

• Monday-Friday12:00pm-5:30pm with flexibility of start/end time
• Flexibility needed as some patients end infusion after 5:30pm

ESSENTIAL FUNCTIONS:

• Review patient appointment schedule everyday from AMPFM and Aria to determine the patients that have Radiation and Medical Oncology appointments scheduled
• Escort patient and family members that have multiple appointments within the cancer center to the appropriate patient service area based on their appointment schedule
• Provide assistance for those patients who require such upon entering the Cancer Center (i.e. provide wheelchair if necessary)
• Assist the Patient Service Representative with scheduling appointments for follow up visits, treatments, outpatient procedures and hospital admissions for patients
• Facilitate patient care by providing information of physician schedule wait times or changes and offer service recovery in a timely manner as needed
• Demonstrates knowledge of the organization s services and standards and incorporates them into the performance of his/or her duties
• May perform other duties, as assigned
• Possesses the ability to have professional demeanor at all times with employees and visitors and to handle more than one specific duty at a time. Interruptions are frequent and the ability to maintain composure and focus on an assignment can be a challenge
• In emergent situations, must be able to make decisions that will solve the immediate problem while trying to solve the larger problem in an efficient and effective manner

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.