Patient Experience Manager

at  Spire Healthcare

PATIENT EXPERIENCE MANAGER | BRENTWOOD | FULL TIME | NO NIGHTS.

Spire Hartswood hospital have an exciting opportunity for a Patient Experience Manager to lead and drive improvements to the patient experience . This role is full time (37.5 hours) working Monday to Friday.
Spire Hartswood Hospital is a 49 bed hospital with 4 theatres and offers a comprehensive range of services and facilities. Our vision is to be recognised as a world class healthcare business bringing together the best people who are dedicated to developing excellent clinical environments and delivering the highest quality patient care.

To lead and drive improvements to the patient experience utilising all information available within Spire. Monitor any changes made and ensure initiatives are trialled, reviewed and embedded.
The post holder must demonstrate excellent communication and interpersonal skills with ability to influence change. Must also be able to interrogate data and turn into meaningful actions to deliver positive change.
The post holder is responsible for ensuring that there is a focus on the delivery of person centre approach to the resolution of complaints, concerns and enquiries from patients and carers, promoting patient involvement and using all patient and carer/ family feedback to improve practice, processes and experience.
The post holder needs to be proactive in dealing with issues without instruction as appropriate, be a self-starter and be able to chair and inspire the patient experience committee.