Patient Experience (RN) Consultant - Patient and Family Experience

at  UC Health

JOB DESCRIPTION

UC Health West Chester is hiring a full-time Patient Experience Consultant for the Patient and Family Experience unit.
At UC Health, we’re proud to have the best and brightest teams and clinicians collaborating toward our common purpose: to advance healing and reduce suffering.
As the region’s adult academic health system, we strive for innovation and provide world-class care for not only our community, but patients from all over the world. Join our team and you’ll be able to develop your skills, grow your career, build relationships with your peers and patients, and help us be a source of hope for our friends and neighbors.
UC Health is committed to providing an inclusive, equitable and diverse place of employment.
The primary function of the Patient Experience Consultant is to work in partnership with the healthcare team to enhance overall customer satisfaction for patients, visitors and staff through excellent service and quality care. This includes supporting a proactive vs. reactive approach to resolving problems and complaints with respect to care, treatment, rights and ability to access hospital services.

QUALIFICATIONS

Education: Associates degree in Nursing required. Bachelor degree Nursing preferred.
Notary Public for the State of Ohio (if Ohio resident), preferred • Nursing License, required
Experience: Three years experience in complaint management, conflict resolution and customer service in a healthcare environment.