Patient Experience Specialist (98008)

at  Kingston Health Sciences Centre

Title: Patient Experience Specialist
Department: Patient Safety, Quality & Risk
Position Number: 50068239
Hours of Work: Full-Time Position; Day Shifts
Salary: Class 06 - $92,857-$111,429
Union: Non-Union
Location: Kingston General Hospital Site

BASIC QUALIFICATIONS:

• University degree or equivalent
• Master’s degree in a related field is an asset
• Considerable position-related experience required (minimum 3-5 years)
• At least 5 years recent experience in a related field (preferred)
• Advanced knowledge and experience with hospital operations and the Ontario Healthcare System (preferred)
• Sound knowledge of relevant legislation, e.g. Excellent Care for All Act (ECFAA) 2010, specifically O. Reg. 188/15; Substitute Decisions Act (SDM), 1992; privacy legislation (Personal Health Information Protection Act [PHIPA], 2004, Freedom of Information and Protection of Privacy Act [FIPPA], 1990);Health Care Consent Act; Mental Health Act
• Excellent written and oral communication skills with ability to communicate clearly with different people and audiences
• Demonstrated ability to resolve conflict in a manner that is objective and fair, and acknowledges different perspectives and personal biases
• Demonstrated ability to maintain composure in high pressure or emotionally charged situations
• Demonstrated ability to work independently or as part of a team
• Risk assessment and prioritization skills
• Demonstrated commitment to patient and family centered care
• Proficient with standard MS Office products
• Advanced conflict resolution and mediation skills
• Formal Quality improvement education or certification (Lean, Six Sigma, Ideas, IHI etc.)
• Data competency
• Bilingual/French language
• Proven ability to attend work regularly.
• Satisfactory criminal reference check and vulnerable sector search required.

PHYSICAL REQUIREMENTS:

The applicant must be able to meet the physical demands of this position.
We thank all applicants, but only those selected for an interview will be contacted. Kingston Health Sciences Centre is committed to inclusive and accessible employment practices.
If you require an accommodation to fully participate in the hiring process, please notify the Recruitment Team.
KHSC is committed to recruitment practices that support and contribute to building a respectful, diverse and inclusive workplace. We welcome all applications from women, racialized persons, persons with disabilities, Indigenous Peoples, persons in the 2SLGBTQIA+ community, and members of other equity deserving groups.