Patient Financial Services Representative

at  Robert Half

We are seeking a Patient Financial Services Representative to join our team in Tempe, Arizona. This role involves managing customer applications, maintaining customer records, and resolving customer inquiries in the healthcare industry. This is a short-term contract position that provides an opportunity to utilize your skills in various software and technologies.

• Handle patient financial services, including processing customer credit applications accurately and efficiently.
• Utilize software tools like Allscripts, Cerner Technologies, CRM, Crystal Reports, and Dentrix Dental Software to facilitate tasks.
• Answer inbound calls in a professional manner, providing exceptional customer service.
• Perform authorizations and various billing functions, ensuring accuracy and timeliness.
• Maintain accurate customer credit records, updating information as necessary.
• Manage benefit functions and keep track of charts and graphs.
• Monitor customer accounts regularly and take appropriate action when necessary.
• Resolve customer inquiries promptly and effectively, ensuring customer satisfaction.
• Collaborate with the team to improve the financial operations and services provided to patients.
• Follow industry standards and regulations in all operations.
• Minimum of 5 years of experience as a Patient Financial Services Representative or in a similar role
• Proficiency in Allscripts, Cerner Technologies, CRM, Crystal Reports, Dentrix Dental Software
• Experience in answering inbound calls
• Thorough understanding of authorizations, benefit functions, and billing functions
• Ability to create and analyze charts and graphs
• Strong communication and interpersonal skills
• Detail-oriented with excellent organizational skills
• Ability to handle sensitive information with discretion
• Strong problem-solving skills and ability to make decisions under pressure
• Familiarity with medical terminology and health insurance policies
• Ability to work independently and as part of a team.
  Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
  Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
  All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
  © 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use