Patient Flow Assistant

at  Northern Lincolnshire Goole NHS Foundation Trust

We are looking for an enthusiastic and driven individual to become a member of the Site Management Team as Patient Flow Assistant on a permanent basis. You will assist and provide requested support within all areas of patient flow enabling the hospital sites to provide efficient and effective patient flow helping to reduce barriers to patient flow and supporting the Trust in providing a gold standard service enhancing our patients experience.
The Patient Flow Assistant will be expected to work as part of the Site Management Team under the direction of the Patient Flow Manager, to ensure the smooth flow of patients through the wards and departments across the hospital. It is expected that by co-ordinating administrative tasks, and liaising with other departments and the site team, the post holder will contribute to efficient and effective patient flow, resulting in a significant reduction in patient journey times.
The post holder will be required to assist the Patient Flow Managers within the Site Management Team to plan and facilitate a timely discharge process for patients from point of admission to the ward environment to the discharge of patients to their own home or alternative care settings.
You will have excellent communication and interpersonal skills to ensure close working relationships exist within the acute setting at various management and clinical levels and with key partners across the Health and Social Care networks.
To assist the Patient Flow Managers to plan and facilitate a timely discharge process for patients from point of admission to the ward environment to the discharge of patients to their own home or alternative care facilities.
To establish and maintain effective working relationships with staff at all levels both internal and external to the organisatio
To support in highlighting patients admitted to the ward with current packages of care and feedback to the integrated discharge hubs, ward staff, and individual agencies such as the voluntary sector as appropriate to ensure adequate care package and support is in place on discharge home
In the absence of the Operations Centre Administrator act as the first point of contact, prioritising communications into the services including answering bleeps, email and telephone calls, dealing and responding effectively with queries and distributing information as directed
Receive, quality check and process as required Discharge to Assess referrals for NLaG hospitals out of the Operations Centre Administrator working hour
The main duties described in this job profile will be undertaken under the supervision of the Patient Flow Manager within the defined ward areas
Work closely with the wide MDT including relevant partner agencies to facilitate discharge and contribute to discharge planning alongside the discharge liaison team.
NLAG is part of one of the largest acute and community Group arrangements in the NHS, seeing well over one million patients every year and managing a budget of over £1.3 billion.
Made up of two Trusts - Northern Lincolnshire and Goole NHS Foundation Trust (NLAG) and Hull University Teaching Hospitals NHS Trust (HUTH) - our Group has significant ambitions and is committed to delivering world-class hospital and community services for the 1.65 million people we serve.
Together we employ nearly 20,000 staff. Our five main hospital sites are Diana, Princess of Wales Hospital, Scunthorpe General Hospital and Goole and District Hospital, for NLAG and Hull Royal Infirmary and Castle Hill Hospital for HUTH.
As Teaching Hospitals working with the Hull York Medical School, we both lead and contribute to research in many areas - biomedical research, primary care, palliative medicine, cardiovascular and respiratory medicine, vascular surgery, cancer surgery and oncology.
We believe that by developing a diverse, inclusive, innovative, skilled and caring workforce, we can deliver excellent care to our patients and a great future for our employees, our Group and our community.
Should we receive a high volume of applications the advert may be closed earlier than stated.
For more detailed information, please read the job description linked below.
As a Trust we are keen to offer and encourage flexible working opportunities to address health and wellbeing and work-life balance for our employees, this will have a positive impact on the care we provide.
Flexible working is part of a wider commitment to improve the quality and experience of working life and we recognise that it is a key contributor for the recruitment and retention of our employees.
We therefore support and encourage open conversations around a specific working pattern to suit your work-life balance or a multi-role career, if it works for you and works for the role, we’ll do our best to make it happen.
Local flexible working arrangements are developed in partnership between the line manager and employee in order to ensure equality of access to flexible working, as far as practicable, regardless of role, shift pattern, team or pay, based on: patient/service user and staff experience, service delivery and work-life balance of colleagues.
We are committed to creating and maintaining a fair and supportive working environment and culture, where contributions are fully recognised and valued by all and staff feel empowered to carry out their duties to the best of their abilities. As employers we are committed to promoting and protecting the physical and mental health and well-being of all our staff. This underpins our values as set out in the NHS Constitution, supports us to be an Employer of Choice and ultimately enables our employees to support the effective care of our patients.
We strongly value the different perspectives and ideas a diverse workforce brings to deliver better outcomes for our patients. We welcome applications irrespective of people’s age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances.
To learn more about Northern Lincolnshire and Goole NHS Foundation Trust, and discover the unique benefits on offer to employees, view our latest videos, plus more, please visit our recruitment website at https://joinnlag.co.uk/
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“We are committed to safeguarding the welfare of children/vulnerable adults and expect the same commitment from all staff and volunteers”.
Please be aware that all new employees starting work with us will be charged for the cost of their DBS check, if it is required for their role

Please refer the Job description for details