Patient Flow Manager

at  EMED Group

We have a fantastic opportunity for a Patient Flow Manager to join our team based in Huntingdon.
The Patient Flow Manager is based within the hospital and is key to help bridge the gap between hospitals and our operations team on a daily basis. You will be the key senior point of contact for escalation for your designated trust, should they fall into a bed crisis.
In this role you will manage a team of ‘Patient Transport Liaison Officers’ (PTLO) and be responsible for the successful delivery of services and monitor & support patient flow to ensure all patients receive their treatment in a timely manner.

ABOUT US

The exciting merger of ERS Medical and E-Zec Medical has enabled us to rebrand, therefore as a combined business we are now known as EMED Group. We are the largest Patient Transport and Care Partner to the NHS with more than 2,500 colleagues across 50 depots. Our ambition is to continue developing transport services that improve the health and wellbeing for people across our local communities by providing transport that supports patient care, community support, secure mental health, and medical courier services.
EMED Group are committed to providing equal opportunities and we endeavour to provide an inclusive and safe working culture for all.
Job Type: Full-tim

• Attend and support trust management at bed meetings or ensure PTLO cover is available to attend.
• Build strong communication links with emergency departments, wards & units to agree Process & Procedures supporting Bariatric transport, End of Life, & Mental Health patients, Risk Assessment (RA) processes & escalations.
• Meet weekly with planning/control to forecast for following weeks activity identifying peaks and troughs in demand and ensuring operational responsiveness.
• Assist crews with complex manual handling tasks as and when required.
• Use Bed Status data & delegated authority to maximise service capacity.
• Lead formal meetings with HCP leads, focus on KPI performance, potential pressure points, & how the service further support patient flow.
• Familiarisation with EMED policies, processes, and standard operating procedures.

To be considered as a Patient Flow Manager, you will need:

• Experience of working in a healthcare / hospital setting.
• Prior experience of leading a team
• Thorough working knowledge of Non-Emergency Patient Transport services.
• The ability to plan and prioritise own workload.
• Excellent communication skills – (verbal and written)
• Competent to make decisions based on impact assessment - with the ability to explain decisions made.
• The ability to build effective relationships using influencing skills with key stakeholders to prioritise EMED services and support divisional growth.

Please note that this role will be subject to several regulatory pre-employment checks, and you will be asked to provide details of your full employment history should you be invited to an interview. Your HMRC record, available to download from the Government Gateway may help you in preparing this information when required.